Here to help.

E help@smolproducts.com

Product questions

What is smol made from?

Bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, Perfume, Optical Brightener, Enzymes.

Non-bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, Perfume, Optical Brightener.

For more information, please go to the our capsules section.

What is the difference between bio and non-bio?

Bio contains enzymes (to help break down common stains) whereas non-bio does not contain them.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable capsules on the market.

Is smol tested on animals?

No.

is smol sold in any countries that require animal testing?

No smol is not sold in any countries that require testing on animals.

does smol contain any ingredients derived from animals?

No smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as laundry detergent. Always securely seal your pack and store out of reach of children. For further details please see our safety section.

Is smol safe for sensitive skin?

For sensitive skin we recommend our non-bio, however if you are concerned please do test smol on select garments first.

Can I use smol if i have a skin condition?

Many of our customers with skin conditions are happy with smol but if you are concerned please do test smol on select garments first.

How many capsules in a pack?

The standard pack holds 24 capsules. The free trial pack holds 9 capsules.

How is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our capsules far more than any other capsule on the market and still delivers great cleaning results.

Do you use less chemicals than other laundry capsules?

Yes. Our smol technology allows us to use far less chemicals in comparison to other laundry capsules.

does smol contain methylisothiazolinone? 

No smol does not contain methylisothiazolinone.

does smol contain isothiazolinones?

No smol does not contain isothiazolinones.

does smol contain a bleaching agent?

No smol does not contain a bleaching agent.

does smol contain optical brighteners?

Yes it does they help to make the white fabrics whiter and counter greying and yellowing in fabrics.

do optical brighteners affect coloured garments?

No they are not detrimental to coloured fibres in any way.

What is the fragrance?

We developed the smol smell after many months of fragrance testing. Not only does laundry smell fresh straight from the machine, the encapsulated fragrance ensures a longer lasting scent for your laundry.

Why does smol look darker in colour than other laundry capsules?

Due to its concentration, the colour can appear darker than other brands. This does not affect clothes or cleaning performance.

Do you make other cleaning products?

Watch this space! We are looking at new additions to the range…

PACKAGING QUESTIONS

What is your packaging made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests. Our white plastic containers are made from 90% recycled PET with only a 10% new PET layer.

Is your packaging recyclable?

Yes, it is 100% recyclable.

What is the film of the smol capsule made out of?

The capsule is made out of polyvinyl alcohol.

Is the packaging child-safe?

smol packs are specially designed to be child-impeding. Make sure packaging is always sealed after each use with the resealable label and our unique double-lock tab. Always securely seal your smol double-lock pack and store safely out of reach of children.

Where should I store my smol packs?

smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 4ºC. Always securely seal your smol double-lock pack and store safely out of reach of children.

Will my dog chew through the packaging when it is posted?

smol packs are designed to make them difficult for animals to get into, however if your pet normally chews the post we recommend we do not deliver to your home. We could perhaps deliver instead to a friendly neighbour or your work address?

USAGE QUESTIONS

How do I best use the capsules?

Pop the smol capsule at the back of the machine drum and then add your laundry. Do not tear or cut the capsule. Use 1 capsule per normal load in a standard drum (up to 5kg), or 2 capsules for larger drums over 6kg. For hard water or heavy soiling you can add an extra capsule. Always handle capsules with dry hands. Do not overfill your machine. A 10cm space between your laundry and top of the drum will allow the capsule to disperse evenly. Always securely seal your smol double-lock pack and store safely out of reach of children.

Can I place the capsule in the dispensing drawer?

No. Always pop the smol capsule at the back of the machine drum.

Can I use smol with all my washing?

Always follow washing instructions in accordance to clothing labels. smol is not recommended for use on wool or silk garments.

Can I use smol with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

How many capsules should I use?

Use 1 capsule per normal load in a regular machine (drum size up to 5kg). For larger drum sizes use 2 capsules per load. For hard water or heavy soiling add an extra capsule.

Can I still use fabric conditioner, stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

Can I use smol to hand-wash clothes?

smol is not recommended for hand-washing laundry.

Can I tumble dry my clothes having washed them with smol?

Yes. Always follow washing instructions in accordance to clothing labels.

Can smol be used on coloured washes?

Yes smol can be used on coloured washes too.

Does smol contain antibacterial agents?

No smol is a detergent, like other detergents it does not contain antibacterial agents.

Is smol suitable for septic tanks?

Yes smol is suitable for homes with septic tanks.

I have a soak away, is smol suitable?

No smol is not suitable for a soak away.

SMOL PLAN QUESTIONS

How does the product trial work?

Once you register with us we will deliver your first trial pack of 9 capsules. Your first regular delivery will arrive 10 days later.

How much does the trial pack cost?

The trial pack is free. We just ask for £1 to cover postage and packaging.

How much does the regular pack cost?

A regular pack costs just £3.85 for 24 capsules (16p a wash) saving you up to 50% on your normal brand price.

How often will you deliver?

You will have your own unique delivery schedule according to your laundry needs. The frequency is calculated and confirmed when you checkout.

Where can I view my orders?

You will receive a customer account and login details once you have signed up to receive smol. When you login you can click on delivery schedule and view your upcoming orders.

When is my next delivery?

Login to your customer account by clicking on delivery schedule and you will be able to check the date of your next smol delivery.

What if I forget my login details?

All order confirmation emails contain a direct link to your customer account that takes you straight to your login screen where you can use the forgot your password? link. Or alternatively, login via www.smolproducts.com select the login page where you can use the forgot your password? link.

Can I change my regular delivery?

Yes. Login to your customer account and select the your smol plan section. Choose edit followed by change delivery schedule . You can then change deliveries to suit you. Remember to select save to confirm your changes.

Can I skip a delivery?

Yes. Login to your customer account and select the delivery schedule section. Choose skip on the specific order you wish to miss out.

Can I bring forward my next delivery?

Yes. Login to your customer account and select the your smol plan section. Choose edit followed by change next delivery date . You will be given the option to select a new date that suits you. Remember to select save to confirm your changes.

Is there a deadline for changing a scheduled delivery?

Orders need to be changed or skipped via your customer account within 2 days of the current scheduled delivery date.

Can I change my delivery address?

Login to your customer account and go to the your smol plan section. Here you can edit your address. Remember to select save to confirm your changes.

Can I change my email address?

Login to your customer account and go to the billing information section. Here you can edit your email address. Remember to select save to confirm your changes.

Can I cancel my smol plan?

Yes. To cancel please contact help@smolproducts.com and give your name, address and reason for cancellation.

Can I order both bio and non-bio?

Yes. You will need to checkout twice to do this. Simply go to our home page and select get free trial followed by get started . Answer the 3 questions and checkout using your existing user name and password. Complete your delivery address and card details as previously. Once completed you will be able to view and manage both your bio and non bio subscriptions from your customer login.

What if my delivery falls on a public holiday?

We will work your smol plan to ensure your delivery is sent in advance.

My delivery hasn’t arrived. What should I do?

Please contact us at help@smolproducts.com

Can I buy smol online without having a smol plan?

No. Smol is only available for regular delivery.

What is your returns policy?

We offer a money-back guarantee should you not like smol. Simply get in touch via help@smolproducts.com

Can I set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift smol to within the delivery address section upon registration.

Do you charge for delivery?

No. Delivery is free ongoing.

Where do smol deliver to?

We can deliver our capsules across the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO addresses and PO Boxes. Unfortunately we don't yet deliver to the Republic of Ireland or mainland Europe but hope to be able to soon.

Can you deliver smol outside of the UK?

No. We are unable to deliver smol outside of the UK at this time.

Do I need to be present for delivery?

No. smol is designed to be posted through a standard letterbox so you don’t need to be at home in order to receive your delivery.

Why isn’t my postcode accepted?

When entering your postcode be sure to put a space between the 2 parts. For example GU9 1ND.

What if I don’t have a letterbox?

Your pack will arrive via Royal Mail. If you don’t have a letterbox your smol pack will be left wherever your post is normally put. If you are not confident that this is a safe place then please provide us with an alternative postal address.

I am having trouble logging in to my customer account?

Please contact us at help@smolproducts.com

PAYMENT QUESTIONS

Can I update my payment details?

Login to your customer account and go to the billing information section. Here you can edit your payment card details. Remember to select save to confirm your changes.

My card expired. Can I update it?

Login to your customer account and go to the billing information section. Here you can input your new payment card details. Remember to select save to confirm your changes.

Are there membership fees or cancellation fees?

No.

What forms of payment do you accept?

We accept debit and credit cards; Visa, Mastercard and American Express. We are not able to accept PayPal, Apple Pay or prepaid cards at this time.

I see Stripe in my bank statement – what is that?

Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter smol should appear on the statement instead.

I am purchasing from outside the UK. Why is my card being declined?

We currently only deliver within the UK. If you are purchasing from outside the UK but wanting delivery to be within the UK please contact us at help@smolproducts.com

Do you charge for delivery?

No. Delivery is free ongoing.

does the smol plan price include VAT?

Yes. The smol price is inclusive of VAT.

Why has my payment failed?

Check your payment details are entered correctly and the registered address for your card matches the one entered on the system. Any further problems please get in touch at help@smolproducts.com

Where can I check previous payments?

Login to your customer account and select purchase history to review all past payments.

Will I be refunded if I cancel before the order has been delivered?

Yes. As long as the cancellation is received 2 days before your next delivery is dispatched.

OTHER QUESTIONS

Can I buy smol in the shops?

No. Smol is only available direct through our website.

Can I review or rate smol?

You will be sent a request from our independent product review partner, feefo . You can change your review or rating at any time by following the feedback link once more. If you have any problems please contact us at help@smolproducts.com

I’m not getting any emails from smol?

Please check the junk or spam folders in your email account. If you still have no luck please contact us at help@smolproducts.com

How do I contact you?

Contact us at any time by emailing help@smolproducts.com

Does the capsule result in plastic getting into our oceans?

No the capsule is 100% water soluble and biodegradable.