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top questions

How do I pause, skip or edit my order?

Just login to your customer account and select manage smol plan. Choose the product plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

How does the free product trial work?

Once you register with us we will deliver your first trial pack of 9 laundry capsules or dishwash tablets for free, with just £1 postage. Fourteen days later we will process your first main pack to start your bespoke smol plan; and then ongoing we will send you what you need when you need it.

Do I have to subscribe to try smol's products?

We're available by subscription online, conveniently delivering to your door when suits you best. You can edit, skip or pause at any time, putting you in full control, with email reminders so you don't run out. Our online subscription offers the best value and also exclusive access to our other products. Our bio and non-bio laundry capsules are also available in selected Sainsbury's stores for those who prefer to buy without subscription.

Where is my order?

You can track your order by logging in to your account or emailing us at help@smolproducts.com

How do I cancel?

You can cancel 10 days after ordering your trial by logging in to your account, or by dropping us an email at help@smolproducts.com

What is the difference between bio, non-bio and fragrance-free laundry?

Bio contains enzymes that helps break down common stains. Non-bio does not contain enzymes, and is better for those with sensitive skin. Our fragrance-free capsules are also enzyme-free and do not contain perfume or colour. For more information you can read our blog post here: https://smolproducts.com/blogs/a-smol-blog-posted/bio-vs-non-bio

What is the film of the smol laundry capsule and dishwash tablet made out of?

Our tablets and capsules are coated in a polyvinyl alcohol which is fully soluble and biodegrades down into carbon dioxide and water.

How is smol's carbon footprint lower than other brands?

We use less packaging and choose more environmentally friendly materials. Our products are super concentrated, using lower levels of added chemicals (means less production and transportation). Smaller capsules mean more washes per pack, and more packs on each truck. Delivery to your door gives you one less reason to drive to the supermarket.

Is your multi-purpose spray antibacterial?

Our sprays are antibacterial in the same way as soap will kill viruses and bacteria by dissolving their cell membranes, however we do not use bactericides. Soap can deliver a kill-rate of over 90% when in contact with germs for over 30 seconds. We recommend leaving our smol kitchen and bathroom sprays on a surface for a minute before wiping away with a damp cloth.

all other questions

Laundry

Product questions

What is smol laundry made from?

Bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Enzymes, Optical Brighteners, Perfume, Preservative: Phenoxyethanol.

Non-bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener, Perfumes.

Fragrance-Free: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener.

smol capsules DO NOT CONTAIN triclosan, parabens or phthalates.

For more information, please visit our capsules.

What is the difference between bio, non-bio and fragrance-free?

Bio contains enzymes (to help break down common stains) whereas non-bio does not contain them. Our non-bio fragrance-free is also enzyme-free and does not contain perfume or colour.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable capsules on the market.

Is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

Is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

Does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as laundry detergent. Always securely re-lock your smol pack after use and store out of reach of children. For further details please see our safety section.

where are smol laundry capsules made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

Is smol safe for sensitive skin?

For sensitive skin we recommend our non-bio or our non-bio fragrance-free capsules, however if you are concerned please do test smol on select garments first.

Can I use smol if i have a skin condition?

Many of our customers happily use smol with various skin conditions. We recommend our non-bio or fragrance-free laundry capsules, however if you are concerned please do test smol on select garments first.

How many capsules in a pack?

The standard pack holds 24 capsules. The free trial pack holds 9 capsules.

How is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our capsules far more than any other capsule on the market and still delivers great cleaning results.

Do you use less chemicals than other laundry capsules?

Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other capsule brands.

does smol contain methylisothiazolinone?

No smol does not contain methylisothiazolinone.

does smol contain isothiazolinones?

No smol does not contain isothiazolinones.

does smol contain a bleaching agent?

No smol does not contain a bleaching agent.

Does smol contain antibacterial agents?

No smol is a detergent, like other detergents it does not contain antibacterial agents.

does smol contain optical brighteners?

Yes it does they help to make the white fabrics whiter and counter greying and yellowing in fabrics.

do optical brighteners affect coloured garments?

No they are not detrimental to coloured fibres in any way.

What is the fragrance?

We developed the smol smell for our bio and non-bio capsules after many months of fragrance testing. Not only does laundry smell fresh straight from the machine, the encapsulated fragrance ensures a longer lasting scent for your laundry.

Why does smol look darker in colour than other laundry capsules?

Due to its concentration, the colour can appear darker than other brands. This does not affect clothes or cleaning performance.

why does the packaging carry a warning regarding aquatic life?

The aquatic life warning is an EU legal requirement for concentrated soaps and detergents. Our formulation is incredibly concentrated (which is why our capsules are so small!). They also contain very little water to minimise CO2 transport emissions. Their concentration puts them under specific EU label requirements. If we diluted them down (like many other liquids with fillers) they would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once they are diluted in your machine and further still back out in the environment they are not classified as a hazard. The warning on label acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity enter the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any detergents used within a household are firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.

Usage questions

How do I best use the capsules?

Put a capsule at the back of the empty washing machine drum then add your laundry on top. Don’t pierce the capsule. Use 1 capsule per full load in a standard drum (up to 5kg) or 2 capsules for larger drums, very hard water or heavy soiling as preferred. Handle capsules with dry hands and do not overfill the drum. Leave 10cm (a hand width) between your laundry and the top of the drum. Always securely close your smol pack and store safely out of reach of children.

Can I place the capsule in the dispensing drawer?

No. Always place the capsule at the back of the empty drum before adding the laundry on top.

Can I use smol with all my washing?

Always follow washing instructions in accordance to clothing labels. smol is not recommended for use on wool or silk garments.

Can I use smol with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

How many capsules should I use?

1 capsule per full load in a standard drum (up to 5kg). For larger drum sizes, hard water or heavy soiling use 2 capsules if preferred.

Can I still use fabric conditioner, stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

Can I use smol to hand-wash clothes?

smol is not recommended for hand-washing laundry.

Can I tumble dry my clothes having washed them with smol?

Yes. Always follow washing instructions in accordance to clothing labels.

Can smol be used on coloured washes?

Yes smol can be used on coloured washes too.

Is smol suitable for septic tanks?

Yes smol laundry capsules are suitable for homes with septic tanks.

I have a soak away, is smol suitable?

No smol is not suitable for a soak away.

My washing machine smells musty... what can I do?

If your machine smells damp or your laundry has lost its fresh scent, it can point to a build-up of bacteria within the pipes. Damp, warm places are ideal for microbes in even the cleanest of machines. Bleaching agents can keep bacteria in check but we don't use them (they're bad for skin, the environment and your clothes) so instead we recommend a vinegar cleanse. Pour 2 cups of white distilled vinegar into your dispenser drawer and run an empty wash on the hottest cycle. This kills the bacteria and removes limescale. Your machine and laundry will recover their fresh scent.

Dishwash

Product questions

What is smol dishwash made from?

15-30% Oxygen-Based Bleaching Agents, <5% Polycarboxylates, Non-Ionic Surfactants, Phosphonates, also contains Enzymes, Perfumes.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable products on the market.

Is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

Is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

Does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as dishwash detergent. Always securely relock your smol pack and store out of reach of children. For further details please see our safety section.

where are smol dishwash tablets made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

How many tablets in a pack?

The standard pack holds 30 tablets. The free trial pack holds 9 tablets.

Usage questions

How do I best use the tablets?

Always follow the machine manufacturers instructions. Place 1 tablet in the dispenser, ensuring it is dry, do not unwrap the tablet as the special film will completely dissolve during the wash. Close the dispenser immediately, then select the wash programme (for heavily soiled items, choose a wash temperature of at least 65°C) and switch on your dishwasher. Always securely re-lock your smol pack after each use and store out of the reach of children.

Do I need to use salt and rinse aid?

Smol is a multi-functional tablet which means rinse aid and salt are included within the tablet. However in areas with particularly hard water, the addition of salt and rinse aid may be necessary.

How should I store smol dishwash tablets?

Always store smol dishwasher tablets out of the reach of children, in their original packaging. Make sure the pack is closed properly after each use. Store in a cool, dry place. Avoid extremes of temperature.

is smol suitable for septic tanks?

Yes, smol dishwash tablets are suitable for homes with septic tanks.

What can I put in to my dishwasher?

Certain items are not suitable for cleaning in dishwashers. These include some lead crystal and decorated glassware, antique and hand painted porcelain, items with the pattern over the glaze, items with handles of bone, wood or some plastic materials which cannot withstand temperatures of 70°C, coloured or anodised aluminium ware, items with gold or other precious metal decoration. If in doubt, consult manufacturers recommendations or test wash one piece. Do not let silver items come into contact with other metals in the dishwasher - it is also important they are not left soiled or wet within the machine.

Fabcon

Product questions

what is smol fabric conditioner made from?

<5% cationic surfactants, perfumes, preservatives, sodium benzoate, dodecylguanidine monohydrochloride

have you tested smol?

Most definitely. Market research concluded that smol performs better than or equal to other comparable fabric conditioners on the market.

is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

is smol safe?

Yes, smol is totally safe when used as a fabric conditioner. Always securely seal your pack and store out of reach of children. For further details please see our safety section.

where is smol fabric conditioner made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

is smol safe for sensitive skin?

Our fabric conditioner is safe for sensitive skin, however if you are concerned please do test on select garments first.

can i use smol if i have a skin condition?

Many of our customers happily use smol with various skin conditions, however if you are concerned please do test smol on select garments first.

how many washes can I do with one bottle?

Our fabric conditioner bottle holds 64 doses.

how is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our products far more than any other brands in the market and still delivers great results.

do you use less chemicals than other fabric conditioner brands?

Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other fabric conditioner brands.

Does smol fabric conditioner contain any potential allergens?

Our fabric conditioner does contain linalool, Eugenol, Hexyl cinnamal, Benzyl Salicylate, Limonene

what is the fragrance?

We developed our fabric conditioner scent after many months of fragrance testing. Our scent revitalizes laundry, leaving a long-lasting, soft yet clean scent that's beautifully mellow. It's the perfect complimentary fragrance for smol laundry capsules.

Why does your packaging carry the Aquatic Life Warning?

This is an EU legal requirement for concentrated products. Our formulation is incredibly concentrated (which is why each dose is so small!). It contains very little water to minimise CO2 transport emissions. The concentration puts it under specific EU label requirements. If we diluted it down (like many other liquids with fillers) it would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once it is diluted in your machine and further still back out in the environment it is not classified as a hazard. The label warning acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity entered the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any product used within a household is firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.

Usage questions

how do i best use smol fabric conditioner?

Pump direct from the bottle into the fabric conditioner compartment within the machine drawer, we recommend 4 pumps for an average load. However we recognise that everyone has their own personal preferences and therefore we suggest you add as preferred.

can i add softener directly to the washing?

No. Always dose into the fabric conditioner compartment of the washing machine drawer.

can i use smol fabric conditioner with all my washing?

Always follow washing instructions in accordance to clothing labels.

can i use smol fabric conditioner with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

how much should I use?

We recommend 8 ml (4 pumps) per normal load in a regular machine (drum size up to 5kg). For larger drum sizes use more per load.

can i still use stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

can i use smol fabric conditioner to hand-wash clothes?

smol is not recommended for hand-washing laundry.

can i tumble dry my clothes having used fabric conditioner?

Yes. Always follow washing instructions in accordance to clothing labels.

can smol be used on coloured washes?

Yes smol can be used on coloured washes too.

is smol suitable for septic tanks?

Yes smol fabric conditioner is suitable for homes with septic tanks.

i have a soak away, is smol suitable?

No smol is not suitable for a soak away.

Surface sprays

Product questions

what are smol sprays made from?

The ingredients list for each of our surface sprays is as follows: MULTIPURPOSE 5-15% non-ionic surfactants, oxygen-based bleaching agents, <5% anionic surfactants. Also contains: Perfume BATHROOM <5% oxygen-based bleaching agents, non-ionic surfactants. Also contains: Perfume GLASS CLEANER <5% oxygen-based bleaching agents, anionic surfactants. Also contains: Perfume, Citronellol

is smol tested on animals?

No. we never test any of our products on animals and neither do our ingredient suppliers. Like all smol products our surface sprays are also Leaping Bunny accredited.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require animal testing.

is smol safe?

Yes, smol is totally safe when used as a surface spray. Always store your sprays refill tablets out of reach of children.

where are smol surface sprays made?

Our products are manufactured in the EU to the highest quality standards.

What do the surface sprays smell like?

Our spray scents have been developed over many months of testing, we describe them as following: Our multipurpose is a sparkling sweet spritz of clean citrus for a zesty fresh fragrance. Our bathroom spray is a refreshing burst of uplifting ocean spray for a pure clean scent

Usage questions

Which surfaces can I use my smol sprays on?

Our multipurpose spray is suitable for all water-cleanable surface, treated wood, painted or glazed surfaces, treated stone, plastic surfaces, tiles, and worktops. Our bathroom spray is suitable for water-cleanable surfaces in the bathroom such as tiles, showers, basins, baths and toilets. Our glass spray is suitable for all glass and mirrored surfaces including shower screens etc. We however advise that contact with untreated natural stone and marble is avoided in addition to prolonged contact with metal such as gold, silver, and copper.

How do I make my surface spray?

Follow the instructions on the starter pack packaging 1. Fill the bottle to under the coloured grip with warm tap water. 2. Drop in the tab and leave to fully dissolve, do not shake. 3. Once dissolved, top up the water to above the level of the coloured grip 4. Attach the trigger and get cleaning. 5. Order new refills through your customer portal and reuse your sprays again and again.

How do I refill my surface sprays?

Once empty rinse out the bottle thoroughly with lukewarm water before starting again with a new refill tablet.

How long do the sprays stay effective after putting the tablet in?

Our sprays have a shelf life of 12 months after dilution.

Will smol sprays work in a hard water areas?

smol sprays have been formulated to work in hard and soft water areas.

Are smol sprays effective against limescale?

Our bathroom spray is ideal as an everyday shower spray and works well for keeping limescale at bay. You can also use our glass spray to give your shower screen a shine.

Why does your refill tablet pack carry the aquatic life warning?

This is an EU legal requirement for our concentrated formula. The tablets are incredibly concentrated (which is why they are so small). All water has been removed to minimise CO2 transport emissions. This concentration puts it under specific EU label requirements. Once the tablet is diluted down in your spray bottle it no longer falls into this category and would no longer need to carry such a label. The warning on the tablet acts as an instruction should there be a catastrophic/undiluted/concentrated exposure to the environment whereby large quantities of tablets entered a waterway, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario.

How do I purchase surface spray refills?

Once you have bought your starter kit you will see the refills option appear on your customer account once logged in. We have 3 refill types available; mixed pack of 6 tablets (3 multi purpose, 2 bathroom, 1 glass), a pack of 6 multipurpose tablets or a pack of 6 bathroom tablets.

Hand sanitiser

Product questions

what is smol hand sanitiser made from?

Ethanol (70%), Aloe Barbadensis Leaf, Water, Carbomer, Triethanolamine, Citric Acid

is the sanitiser effective?

Yes. Sanitiser needs over 60% alcohol to be effective. smol sanitiser is 70% plant-based alcohol and kills 99.9% bacteria and microbes

has smol sanitiser been tested?

Yes. Independent volunteers helped us to test our sanitiser on a variety of different skin types. We comply with all UK and European requirements (including EN1500 and EN1276 testing)

is smol tested on animals?

No. smol never tests any products on animals and neither do our suppliers.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

does smol contain any ingredients which are animal derived?

No. smol doesn't contain any ingredients derived from animals. smol sanitiser is vegan and cruelty free. All smol products carry Leaping Bunny accreditation.

is smol safe?

Yes, smol is totally safe. Please follow usage instructions and we recommend the sanitiser is stored out of reach of children.

does the sanitiser contain any allergens?

No.

does the sanitiser contain any harsh chemicals?

No. Our sanitiser has been made from plant based alcohol and organic aloe vera.

what is the fragrance?

The fragrance in our sanitiser is very mild, derived from organic aloe vera.

where is smol hand sanitiser made?

Our sanitiser is made in the UK.

how much is in a bottle?

The large bottle contains 475ml of hand sanitiser.

what is the packaging made from?

The large bottle is PET (35% recycled) and is 100% recyclable or returnable for refill. The small bottle-for-life is aluminium, refillable and reusable.

can I return my empty bottles?

The large bottle can be recycled or rinsed and returned to smol for refill. For every 4 empties returned (all bottles, not just hand sanitiser) we donate 24 laundry capsules to The Hygiene Bank who provide home and personal care products to people in need around the UK. If you would like to return your bottle(s), the address is smol, PO Box 632, TN9 9QL.

why does the pack carry a fire symbol?

Hand sanitiser contains alcohol which is flammable. The product should be kept away from flames, heat, sparks and hot surfaces.

Usage questions

how do I use the product?

Apply to dry hands and spread evenly over fingers, palms and backs of hands. Allow 30 seconds for the aloe vera to be absorbed.

how much should I use, and how often?

Our hand sanitiser can be used as often as you like. It is recommended to use a hand sanitiser or to wash hands thoroughly before and after contact with others and in moving from inside / outside the home.

how should I store the hand sanitiser?

Store smol hand sanitiser out of reach of children, ideally upright, in a cool place and away from heat.

is it safe to use with children?

Yes. smol sanitiser can be used by anyone in the family.

is the sanitiser suitable for sensitive skin?

Absolutely, our sanitiser is suitable for all skin types (although should not be used on irritated skin or open cuts).

Stain gel

Product questions

what is smol stain gel made from?

Our stain gel is bleach-free and made from: sodium dodecylbensenesulfonate, sodium laureth suphate, alcohol, C10 Pareth-3, C12-18 Pareth-7, octylisothiazolinone

is smol stain gel tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require animal testing.

have you tested smol stain gel?

Most definitely. smol stain gel has been tested on over 20 real-life stains in real-life homes by real-life smol customers and found to perform better than, or equal to the leading brands.

is smol stain gel safe?

Yes, our stain gel is totally safe however we recommend you avoid leaving the product on skin or any contact with eyes. Always store out of reach of children. For further details please see the bottle neck tag.

is smol suitable for sensitive skin?

smol stain gel contains ingredients which may cause allergic reactions for a very small number of people. If you are worried, please test first on selected garments.

where is smol stain gel made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

how long will the stain gel last?

each pack contains 2 x 500ml bottles of concentrated bleach free stain removal, to last approximately 6 months.

does smol stain gel contain a bleaching agent?

No, smol stain gel is bleach free; lifting and removing stubborn stains using powerful enzymes instead of bleaching over them.

Usage questions

how do I best use smol stain gel?

For best results we recommend that you treat stains as soon as possible. For spot treatment, wet the stain and apply smol stain gel directly to it. Leave to act for a minute then wash as normal, always following garment instructions. Don't let the stain gel dry on the fabric. For stubborn stains, we suggest gently rubbing the stain gel into the fabric. For an all-over laundry-lift, add smol stain gel to your washing machine drawer (use the liquid detergent section). We recommend 5/6 pumps for an average wash.

can i add stain gel directly into the washing machine?

No. If you want an all over laundry-lift, add 5 or 6 pumps of smol stain gel into the detergent compartment of the washing machine.

can I use smol fabric conditioner, laundry detergent and stain gel at the same time?

Absolutely. You can either pre-treat stains and wash clothes as normal, or if you are looking for an all-over laundry lift, add smol stain gel straight to the laundry detergent drawer of your machine. Your smol laundry capsules go directly in the machine's drum underneath the clothes, and fabric conditioner in the relevant drawer.

how do I return used stain gel bottles?

Once empty, please rinse your bottle thoroughly and return to us for reuse. Pop the cap on any empties and return them to: smol, PO Box 632, TN9 9QL. We donate 24 laundry capsules to charity for every 4 bottles returned to us by customers. (Feel free to return fabric conditioner and stain gel bottles together).

can I use smol stain gel if I use non-bio laundry detergent?

Yes. However, if you have an allergy to enzymes, we recommend to test first on a small selected area of clothing.

can I use smol stain gel as a whitener?

Our stain gel will work hard to lift stains and remove dirt from clothing, including whites, making them look instantly cleaner and fresher. However, smol stain gel does not contain optical brighteners and so alone it will not make whites appear brighter. For best whitening results, use smol stain gel in combination with our laundry capsules.

Accessories

What are smol sponge scrubbers made from?

Our home-compostable, plant-based and biodegradable scrubbers are 100% plastic-free. They are made from a combination of either light coloured loofah and cellulose sponge, or darker coloured coconut fibre and cellulose sponge. Our coconut, loofah and cellulose are all from FSC approved sources.

How do I use the sponge scrubbers?

Our dark coconut scrubber is perfect for cleaning pans and our light loofah scrubber is ideal for cleaning plates and cutlery. When the sponge scrubber is dirty you can pop in the dishwasher or washing machine (30/40°C). Let the sponge scrubbers dry between uses.

What are smol compostable cloths made from?

Our home-compostable, plant-based and biodegradable cloths are 100% plastic-free. They are made from 70% cellulose and 30% waste cotton.

How do I use the compostable cloths?

Use our cloths for washing up, wiping down surfaces or cleaning glass and mirrors with the help of our smol sprays. Pop in the dishwasher or washing machine (30/40°C) for a thorough clean before re-using. It's best to let cloths dry between uses.

How many sponges or cloths are in each pack?

Our sponge scrubbers are packed in boxes of four; 2 loofah & cellulose sponges, and 2 coconut & cellulose sponges. We'll send you a fresh pack every 2 months. Our compostable cloths are delivered in a pack of 6. We'll send you a new pack every 3 months. Remember it's very easy to adjust or push back delivery dates via your customer account. Just login and go to "manage smol plan" to make changes.

How do I dispose of my smol sponges and cloths?

When your sponge scrubber or cloth is past its best, simply place in your compost or add to your rubbish. Both the sponge and the cloth will harmlessly biodegrade. No more landfill.

what are your storage caddies made from?

smol caddies are made from 100% metal, the same material used to make cans. The storage caddy should last a lifetime but if need be, it is 100% recyclable.

is the smol storage caddy recyclable?

Yes! It is made from metal and built to last a lifetime. However, if need be, it is 100% recyclable.

how should I use my caddies and laundry capsules / dishwasher tablets?

Store the caddy in a cool, dry place away from water. Metal can rust if kept in wet conditions, always wipe away any water on the surface of the caddy. Each caddy should store 1 - 1.5 packs of smol capsules or tablets. Avoid putting wet or damp hands inside your storage container. Don’t press, force down or overfill with capsules / tablets inside the caddy.

is the smol caddy child-impeding?

No. smol storage caddies do NOT have a child lock and are not child-impeding. The caddy should be stored well out of reach of young children.

How do I change my next delivery date?

Simply login to your customer account and select the "manage smol plan" section. Choose the smol plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

Packaging

Laundry/dishwash

what is your packaging made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

is your packaging recyclable?

Yes, it is 100% recyclable.

what is the film of the smol laundry capsule and dishwash tablet made out of?

The film is made out of polyvinyl alcohol (not plastic). Both the laundry capsule and dishwash tablet are 100% water soluble and biodegradable.

does the capsule or tablet result in plastic getting into our oceans?

No the laundry capsule and dishwash tablet are both 100% water soluble and biodegradable.

is the packaging child-safe?

smol laundry packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.

where should i store my smol packs?

smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 4ºC. Always securely re-lock your smol pack and store safely out of reach of children.

will my dog chew through the packaging when it is posted?

smol laundry packs are designed to make them difficult for animals to get into, however if your pet normally chews the post we recommend we do not deliver to your home. We could perhaps deliver instead to a friendly neighbour or your work address?

Fabcon

what are your outer boxes made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

What are your bottles made from?

Our bottles are made from 100% recycled waste plastic, which is why they are a beautiful shade of grey. Once used they can be returned to use for reuse or recycled. They are 100% recyclable.

is your packaging recyclable?

Yes, all our fabric conditioner packaging is 100% recyclable.

where should i store my smol packs?

smol fabric conditioner bottles are designed to be compact and easily stored. Keep your bottles in a cool dry place away from direct sunlight and not below 4ºC. Always ensure your smol bottles are stored safely out of reach of children.

How does the bottle return scheme work?

We encourage you to return empty bottles with our ‘rinse, return and lend a hand’ scheme. Simply pack up the box with any empty bottles and return to smol, PO Box 632, TN9 9QL. The bottles are cleaned, refilled and sent out again. As a small independent we can’t pay return postage, however we will donate 24 laundry capsules to charity for every 4 bottles returned to us by customers. You don't need to wait until you have 4 bottles - if you only have 1, 2 or 3 then please do still send them in, or why not team up with a friend to fill a box? So far, via this scheme we have donated over 200,000 washes to charity so it really does make a difference. If you prefer not to return your empties please do recycle them.

Surface sprays

what are your outer boxes made from?

Our outer boxes and our refill boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

what are your bottles made from?

Our bottles are made using recycled waste plastic, which is why they are a little less clear than some other bottles which are made from virgin plastic. They are bottles for life and so are durable for life however if you should need to dispose of them they are 100% recyclable.

what is the tablet sachet packaging made from?

Our sachets are made from sustainable plant based sources and are 100% compostable.

Is your packaging recyclable?

Yes, our outer boxes, bottles and sachets are 100% recyclable

is the refill packaging child-safe?

smol packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.

order process

How does the bio, non-bio and dishwash product trial work?

Once requested, we will deliver your first trial pack of 9 capsules or tablets and 14 days later your first main pack will process. You will then move onto your own bespoke delivery schedule.

How much does the trial pack cost?

We offer the trials for free for new customers. Just cover the £1 postage.

How much do smol products cost?

24 pack smol bio capsules £5.30, 24 pack smol non bio capsules £5.30, 24 pack smol fragrance-free capsules £6.30, 30 pack smol dishwasher tablets £5.80, smol fabric conditioner starter/refill set £10, smol surface sprays starter set £10, smol surface sprays tablet refill pack £6 (subscription), smol hand sanitiser set £15.

How do I purchase surface spray refills?

Once you have bought your starter kit you will see the refills option appear on your customer account once logged in. We have 3 refill options available; mixed pack of 6 tablets (3 multi purpose, 2 bathroom, 1 glass), a pack of 6 multipurpose tablets or a pack of 6 bathroom tablets.

How often do you deliver?

We deliver according to your own unique delivery schedule which is calculated and confirmed when you checkout.

Where can I see my previous or upcoming orders?

You will receive a customer account and login details once you have signed up to smol. Once logged into your account you can click on manage smol plan then select your deliveries and to view all upcoming orders or order history to view previous orders.

When is my next delivery?

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.

What if I forget my login details?

All order confirmation emails contain a link to your login page where you can use the forgot your password? link. Or alternatively, head to smolproducts.com/account and select the forgot your password? link.

Can I change my regular delivery frequency?

Yes. Login to your customer account and select the manage smol plan . Choose the plan you need to edit and select delivery schedule . Enter the new frequency you would prefer. Remember to select save to confirm your changes.

Can I skip my next delivery?

Yes. Login to your customer account and select manage smol plan . Choose the your deliveries option and select skip on the upcoming next delivery. You can also unskip if you would like.

Can I change my next order date?

Yes. Login to your customer account and select manage smol plan . Choose the plan you need to edit and select next charge date . Enter the new charge date that you would prefer. Remember to select save to confirm your changes.

Is there a deadline for changing a scheduled delivery?

Orders must be amended, skipped or cancelled via your account a minimum of 24 hours before they are due to process.

Can I change my delivery address?

Login to your customer account and select manage smol plan . Click on your delivery address to edit it. Remember to select save to confirm your changes.

Can I change my email address?

Login to your account and select manage smol plan . Select the your details section where you can edit your email address. Remember to select save to confirm your changes.

Can i cancel my smol plan before it begins (during a trial period)?

You are free to cancel at any time, we only ask that you have at least tried your smol laundry or dishwash first. To cancel whilst in the trial period please contact help@smolproducts.com with your name, address and reason for cancellation (we appreciate the feedback).

How do I cancel my smol plan online?

You can cancel your smol plan within the your details section of your customer account. We will be really sorry to see you go :(

Can I order more than one product?

Yes, you can order more than one smol product and you are also able to select more than one type of free trial.

What if my delivery falls on a public holiday?

For Christmas, New Year and Easter we will email you beforehand to let you know this is the case. You can then amend your dispatch date if you wish. For all other holidays your order will be dispatched on the next working day.

My delivery hasn’t arrived. What should I do?

Please contact us on help@smolproducts.com

Can I buy smol online without having a smol plan?

You can purchase smol laundry capsules and dishwasher tablets via amazon.co.uk without having a smol plan.

What is your returns policy?

We offer a money-back guarantee should you not like smol. Full details can be found in our terms of service. Simply get in touch via help@smolproducts.com

Our returns address is smol, PO Box 632, Tonbridge TN9 9QL.

Can I set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift to within the delivery address section upon registration.

Do you charge for delivery?

No. Delivery is free.

Where do smol deliver to?

We deliver throughout The Netherlands, Germany and the UK (including the Highlands & Islands, Isle of Man, Scilly Isles and Channel Islands). We also deliver to PO Boxes in the UK.

Do I need to be present for delivery?

smol main packs of laundry, dishwash and spray refill packs are designed to be posted through a standard letterbox. All other smol products will deliver as parcels via courier or Royal Mail.

Why isn’t my postcode accepted?

Please check we deliver to your country and if entering a UK postcode be sure to insert a space between the 2 sections for example TN9 9QL.

What if I don’t have a letterbox?

Your order will be left wherever your post is normally put. If you are not confident this is a safe place please provide us with an alternative postal address.

I am having trouble logging in to my customer account?

Please contact us on help@smolproducts.com

Payment

What forms of payment do you accept?

We accept debit and credit cards; Visa, Mastercard and American Express. We are not able to accept PayPal, Apple Pay or prepaid cards at this time.

Are there membership fees or cancellation fees?

No.

How can i update my payment details if I have a new card or my card expired?

Login to your customer account and select manage smol plan . Select the your details section where you can edit your payment card. Remember to select save to confirm your changes.

I see Stripe in my bank statement – what is that?

Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter smol should appear on the statement instead.

I am purchasing from outside the UK. Why is my card being declined?

If you have a UK account please ensure your delivery address is a UK one. If you are wanting delivery to Germany or The Netherlands please create an account on the correct website for these countries. Any questions please email help@smolproducts.com

Do you charge for delivery?

No. Delivery is free ongoing.

does the smol plan price include VAT?

Yes. The smol price is inclusive of VAT.

Why has my payment failed?

Check your payment details are entered correctly and the registered address for your card matches the one entered on the system. Any further problems please get in touch at help@smolproducts.com

Where can I check previous payments?

Login to your customer account and select order history to review all past payments.

Will I be refunded if I return an unwanted order?

Yes. As long as the package is unopened and undamaged. We will process your refund upon safe receipt.

Other

Can I buy smol in the shops?

smol bio and non-bio laundry capsules are available in selected Sainsbury's stores.

Coronavirus (COVID-19)

Can I review or rate smol?

You will be sent a request from our independent product review partner, feefo . You can change your review or rating at any time by following the feedback link once more. If you have any problems please contact us at help@smolproducts.com.

Coronavirus (COVID-19)

I’m not getting any emails from smol?

Please check the junk or spam folders in your email account. If you still have no luck please contact us at help@smolproducts.com.

Coronavirus (COVID-19)

How do I contact you?

Contact us at any time by emailing help@smolproducts.com.

Coronavirus (COVID-19)

Have you received a telephone call from us?

We would only ever call you from our company number 01252 942 440 and we will never ask you for bank details or your card number.

Coronavirus (COVID-19)

Do you have any sustainability tips?

For tips on saving water, energy, carbon emissions and money click here

Coronavirus (COVID-19)