Here to help.

help@smolproducts.com

FAQs

Coronavirus (COVID-19)

Coronavirus (COVID-19) company statement.

Please rest assured that the entire team is working tirelessly to maintain our services and supplies to our customers. We would like to take this opportunity to say a huge thank you to both our wonderful team and to you our customers for your ongoing loyalty and understanding during these exceptional times. Paula & Nick

What are we doing to protect ourselves and our customers from coronavirus (COVID-19)?

All the team members that are able to work from home and therefore limit any travel are doing so. Our warehouse and supply chain team are strictly following the guidelines set out by Public Health England; maintaining social distancing measures at all times, hand sanitising regularly, wearing protective clothing, etc.

Laundry

Product questions

What is smol laundry made from?

Bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Enzymes, Optical Brighteners, Perfume, Preservative: Phenoxyethanol.

Non-bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener, Perfumes.

Fragrance-Free: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener.

For more information, please visit our capsules.

What is the difference between bio, non-bio and fragrance-free?

Bio contains enzymes (to help break down common stains) whereas non-bio does not contain them. Our non-bio fragrance-free is also enzyme-free and does not contain perfume or colour.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable capsules on the market.

Is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

Is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

Does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as laundry detergent. Always securely re-lock your smol pack after use and store out of reach of children. For further details please see our safety section.

where are smol laundry capsules made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

Is smol safe for sensitive skin?

For sensitive skin we recommend our non-bio or our non-bio fragrance-free capsules, however if you are concerned please do test smol on select garments first.

Can I use smol if i have a skin condition?

Many of our customers happily use smol with various skin conditions. We recommend our non-bio or fragrance-free laundry capsules, however if you are concerned please do test smol on select garments first.

How many capsules in a pack?

The standard pack holds 24 capsules. The free trial pack holds 9 capsules.

How is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our capsules far more than any other capsule on the market and still delivers great cleaning results.

Do you use less chemicals than other laundry capsules?

Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other capsule brands.

does smol contain methylisothiazolinone?

No smol does not contain methylisothiazolinone.

does smol contain isothiazolinones?

No smol does not contain isothiazolinones.

does smol contain a bleaching agent?

No smol does not contain a bleaching agent.

Does smol contain antibacterial agents?

No smol is a detergent, like other detergents it does not contain antibacterial agents.

does smol contain optical brighteners?

Yes it does they help to make the white fabrics whiter and counter greying and yellowing in fabrics.

do optical brighteners affect coloured garments?

No they are not detrimental to coloured fibres in any way.

What is the fragrance?

We developed the smol smell for our bio and non-bio capsules after many months of fragrance testing. Not only does laundry smell fresh straight from the machine, the encapsulated fragrance ensures a longer lasting scent for your laundry.

Why does smol look darker in colour than other laundry capsules?

Due to its concentration, the colour can appear darker than other brands. This does not affect clothes or cleaning performance.

why does the packaging carry a warning regarding aquatic life?

The aquatic life warning is an EU legal requirement for concentrated soaps and detergents. Our formulation is incredibly concentrated (which is why our capsules are so small!). They also contain very little water to minimise CO2 transport emissions. Their concentration puts them under specific EU label requirements. If we diluted them down (like many other liquids with fillers) they would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once they are diluted in your machine and further still back out in the environment they are not classified as a hazard. The warning on label acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity enter the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any detergents used within a household are firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.

Usage questions

How do I best use the capsules?

Put a capsule at the back of the empty washing machine drum then add your laundry on top. Don’t pierce the capsule. Use 1 capsule per full load in a standard drum (up to 5kg) or 2 capsules for larger drums, very hard water or heavy soiling as preferred. Handle capsules with dry hands and do not overfill the drum. Leave 10cm (a hand width) between your laundry and the top of the drum. Always securely close your smol pack and store safely out of reach of children.

Can I place the capsule in the dispensing drawer?

No. Always place the capsule at the back of the empty drum before adding the laundry on top.

Can I use smol with all my washing?

Always follow washing instructions in accordance to clothing labels. smol is not recommended for use on wool or silk garments.

Can I use smol with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

How many capsules should I use?

1 capsule per full load in a standard drum (up to 5kg). For larger drum sizes, hard water or heavy soiling use 2 capsules if preferred.

Can I still use fabric conditioner, stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

Can I use smol to hand-wash clothes?

smol is not recommended for hand-washing laundry.

Can I tumble dry my clothes having washed them with smol?

Yes. Always follow washing instructions in accordance to clothing labels.

Can smol be used on coloured washes?

Yes smol can be used on coloured washes too.

Is smol suitable for septic tanks?

Yes smol laundry capsules are suitable for homes with septic tanks.

I have a soak away, is smol suitable?

No smol is not suitable for a soak away.

My washing machine smells musty... what can I do?

If your machine smells damp or your laundry has lost its fresh scent, it can point to a build-up of bacteria within the pipes. Damp, warm places are ideal for microbes in even the cleanest of machines. Bleaching agents can keep bacteria in check but we don't use them (they're bad for skin, the environment and your clothes) so instead we recommend a vinegar cleanse. Pour 2 cups of white distilled vinegar into your dispenser drawer and run an empty wash on the hottest cycle. This kills the bacteria and removes limescale. Your machine and laundry will recover their fresh scent.

Dishwash

Product questions

What is smol dishwash made from?

15-30% Oxygen-Based Bleaching Agents, <5% Polycarboxylates, Non-Ionic Surfactants, Phosphonates, also contains Enzymes, Perfumes.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable products on the market.

Is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

Is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

Does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as dishwash detergent. Always securely relock your smol pack and store out of reach of children. For further details please see our safety section.

where are smol dishwash tablets made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

How many tablets in a pack?

The standard pack holds 30 tablets. The free trial pack holds 9 tablets.

Usage questions

How do I best use the tablets?

Always follow the machine manufacturers instructions. Place 1 tablet in the dispenser, ensuring it is dry, do not unwrap the tablet as the special film will completely dissolve during the wash. Close the dispenser immediately, then select the wash programme (for heavily soiled items, choose a wash temperature of at least 65°C) and switch on your dishwasher. Always securely re-lock your smol pack after each use and store out of the reach of children.

Do I need to use salt and rinse aid?

Smol is a multi-functional tablet which means rinse aid and salt are included within the tablet. However in areas with particularly hard water, the addition of salt and rinse aid may be necessary.

How should I store smol dishwash tablets?

Always store smol dishwasher tablets out of the reach of children, in their original packaging. Make sure the pack is closed properly after each use. Store in a cool, dry place. Avoid extremes of temperature.

is smol suitable for septic tanks?

Yes, smol dishwash tablets are suitable for homes with septic tanks.

What can I put in to my dishwasher?

Certain items are not suitable for cleaning in dishwashers. These include some lead crystal and decorated glassware, antique and hand painted porcelain, items with the pattern over the glaze, items with handles of bone, wood or some plastic materials which cannot withstand temperatures of 70°C, coloured or anodised aluminium ware, items with gold or other precious metal decoration. If in doubt, consult manufacturers recommendations or test wash one piece. Do not let silver items come into contact with other metals in the dishwasher - it is also important they are not left soiled or wet within the machine.

Fabcon

Product questions

what is smol fabric conditioner made from?

<5% cationic surfactants, perfumes, preservatives, sodium benzoate, dodecylguanidine monohydrochloride

have you tested smol?

Most definitely. Market research concluded that smol performs better than or equal to other comparable fabric conditioners on the market.

is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

is smol safe?

Yes, smol is totally safe when used as a fabric conditioner. Always securely seal your pack and store out of reach of children. For further details please see our safety section.

where is smol fabric conditioner made?

Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.

is smol safe for sensitive skin?

Our fabric conditioner is safe for sensitive skin, however if you are concerned please do test on select garments first.

can i use smol if i have a skin condition?

Many of our customers happily use smol with various skin conditions, however if you are concerned please do test smol on select garments first.

how many washes can I do with one bottle?

Our fabric conditioner bottle holds 64 doses.

how is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our products far more than any other brands in the market and still delivers great results.

do you use less chemicals than other fabric conditioner brands?

Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other fabric conditioner brands.

Does smol fabric conditioner contain any potential allergens?

Our fabric conditioner does contain linalool, Eugenol, Hexyl cinnamal, Benzyl Salicylate, Limonene

what is the fragrance?

We developed our fabric conditioner scent after many months of fragrance testing. Our scent revitalizes laundry, leaving a long-lasting, soft yet clean scent that's beautifully mellow. It's the perfect complimentary fragrance for smol laundry capsules.

Why is there no trial offered?

We do not offer a trial of our fabric conditioner however every now and again we will send out scratch and sniff scent cards to our laundry and dishwash customers in their regular packs. These are a great way to experience the wonderful fragrance of our fabric conditioner.

Why does your packaging carry the Aquatic Life Warning?

This is an EU legal requirement for concentrated products. Our formulation is incredibly concentrated (which is why each dose is so small!). It contains very little water to minimise CO2 transport emissions. The concentration puts it under specific EU label requirements. If we diluted it down (like many other liquids with fillers) it would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once it is diluted in your machine and further still back out in the environment it is not classified as a hazard. The label warning acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity entered the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any product used within a household is firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.

Usage questions

how do i best use smol fabric conditioner?

Pump direct from the bottle into the fabric conditioner compartment within the machine drawer, we recommend 4 pumps for an average load. However we recognise that everyone has their own personal preferences and therefore we suggest you add as preferred.

can i add softener directly to the washing?

No. Always dose into the fabric conditioner compartment of the washing machine drawer.

can i use smol fabric conditioner with all my washing?

Always follow washing instructions in accordance to clothing labels.

can i use smol fabric conditioner with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

how much should I use?

We recommend 8 ml (4 pumps) per normal load in a regular machine (drum size up to 5kg). For larger drum sizes use more per load.

can i still use stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

can i use smol fabric conditioner to hand-wash clothes?

smol is not recommended for hand-washing laundry.

can i tumble dry my clothes having used fabric conditioner?

Yes. Always follow washing instructions in accordance to clothing labels.

can smol be used on coloured washes?

Yes smol can be used on coloured washes too.

is smol suitable for septic tanks?

Yes smol fabric conditioner is suitable for homes with septic tanks.

i have a soak away, is smol suitable?

No smol is not suitable for a soak away.

Surface sprays

Product questions

what are smol sprays made from?

The ingredients list for each of our surface sprays is as follows: MULTIPURPOSE <5% non-ionic surfactants <5% anionic surfactants <5% oxygen based bleaching agents. Also contains: Perfume BATHROOM <5% anionic surfactants <5% oxygen based bleaching agents. Also contains: Perfume Glass Cleaner <5% oxygen based bleaching agents. <5% anionic surfactants

is smol tested on animals?

No. we never test any of our products on animals and neither do our ingredient suppliers. Like all smol products our surface sprays are also Leaping Bunny accredited.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require animal testing.

is smol safe?

Yes, smol is totally safe when used as a surface spray. Always store your sprays refill tablets out of reach of children.

where are smol surface sprays made?

Our products are manufactured in the EU to the highest quality standards.

What do the surface sprays smell like?

Our spray scents have been developed over many months of testing, we describe them as following: Our multipurpose is a sparkling sweet spritz of clean citrus for a zesty fresh fragrance. Our bathroom spray is a refreshing burst of uplifting ocean spray for a pure clean scent

Usage questions

Which surfaces can I use my smol sprays on?

Our multipurpose spray is suitable for all water-cleanable surface, treated wood, painted or glazed surfaces, treated stone, plastic surfaces, tiles, and worktops. Our bathroom spray is suitable for water-cleanable surfaces in the bathroom such as tiles, showers, basins, baths and toilets. Our glass spray is suitable for all glass and mirrored surfaces including shower screens etc. We however advise that contact with untreated natural stone and marble is avoided in addition to prolonged contact with metal such as gold, silver, and copper.

How do I make my surface spray?

Follow the instructions on the starter pack packaging 1. Fill the bottle to under the coloured grip with warm tap water. 2. Drop in the tab and leave to fully dissolve, do not shake. 3. Once dissolved, top up the water to above the level of the coloured grip 4. Attach the trigger and get cleaning. 5. Order new refills through your customer portal and reuse your sprays again and again.

How do I refill my surface sprays?

Once empty rinse out the bottle thoroughly with lukewarm water before starting again with a new refill tablet.

How long do the sprays stay effective after putting the tablet in?

Our sprays have a shelf life of 12 months after dilution.

Will smol sprays work in a hard water areas?

smol sprays have been formulated to work in hard and soft water areas.

Are smol sprays effective against limescale?

Our bathroom spray is ideal as an everyday shower spray and works well for keeping limescale at bay. You can also use our glass spray to give your shower screen a shine.

Why does your refill tablet pack carry the aquatic life warning?

This is an EU legal requirement for our concentrated formula. The tablets are incredibly concentrated (which is why they are so small). All water has been removed to minimise CO2 transport emissions. This concentration puts it under specific EU label requirements. Once the tablet is diluted down in your spray bottle it no longer falls into this category and would no longer need to carry such a label. The warning on the tablet acts as an instruction should there be a catastrophic/undiluted/concentrated exposure to the environment whereby large quantities of tablets entered a waterway, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario.

Hand sanitiser

Product questions

what is smol hand sanitiser made from?

Ethanol (70%), Aloe Barbadensis Leaf, Water, Carbomer, Triethanolamine, Citric Acid

is the sanitiser effective?

Yes. Sanitiser needs over 60% alcohol to be effective. smol sanitiser is 70% plant-based alcohol and kills 99.9% bacteria and microbes

has smol sanitiser been tested?

Yes. Independent volunteers helped us to test our sanitiser on a variety of different skin types. We comply with all UK and European requirements (including EN1500 and EN1276 testing)

is smol tested on animals?

No. smol never tests any products on animals and neither do our suppliers.

is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

does smol contain any ingredients which are animal derived?

No. smol doesn't contain any ingredients derived from animals. smol sanitiser is vegan and cruelty free. All smol products carry Leaping Bunny accreditation.

is smol safe?

Yes, smol is totally safe. Please follow usage instructions and we recommend the sanitiser is stored out of reach of children.

does the sanitiser contain any allergens?

No.

does the sanitiser contain any harsh chemicals?

No. Our sanitiser has been made from plant based alcohol and organic aloe vera.

what is the fragrance?

The fragrance in our sanitiser is very mild, derived from organic aloe vera.

where is smol hand sanitiser made?

Our sanitiser is made in the UK.

how much is in a bottle?

The large bottle contains 475ml of hand sanitiser.

what is the packaging made from?

The large bottle is PET (35% recycled) and is 100% recyclable or returnable for refill. The small bottle-for-life is aluminium, refillable and reusable.

can I return my empty bottles?

The large bottle can be recycled or rinsed and returned to smol for refill. For every 4 empties returned we donate 24 laundry capsules to The Hygiene Bank who provide home and personal care products to people in need around the UK.

why does the pack carry a fire symbol?

Hand sanitiser contains alcohol which is flammable. The product should be kept away from flames, heat, sparks and hot surfaces.

Usage questions

how do I use the product?

Apply to dry hands and spread evenly over fingers, palms and backs of hands. Allow 30 seconds for the aloe vera to be absorbed.

how much should I use, and how often?

Our hand sanitiser can be used as often as you like. It is recommended to use a hand sanitiser or to wash hands thoroughly before and after contact with others and in moving from inside / outside the home.

how should I store the hand sanitiser?

Store smol hand sanitiser out of reach of children, ideally upright, in a cool place and away from heat.

is it safe to use with children?

Yes. smol sanitiser can be used by anyone in the family.

is the sanitiser suitable for sensitive skin?

Absolutely, our sanitiser is suitable for all skin types (although should not be used on irritated skin or open cuts).

Packaging

Laundry/dishwash

what is your packaging made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

is your packaging recyclable?

Yes, it is 100% recyclable.

what is the film of the smol laundry capsule and dishwash tablet made out of?

The film is made out of polyvinyl alcohol. Both the laundry capsule and dishwash tablet are 100% water soluble and biodegradable.

does the capsule or tablet result in plastic getting into our oceans?

No the laundry capsule and dishwash tablet are both 100% water soluble and biodegradable.

is the packaging child-safe?

smol packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.

where should i store my smol packs?

smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 4ºC. Always securely re-lock your smol pack and store safely out of reach of children.

will my dog chew through the packaging when it is posted?

smol packs are designed to make them difficult for animals to get into, however if your pet normally chews the post we recommend we do not deliver to your home. We could perhaps deliver instead to a friendly neighbour or your work address?

Fabcon

what are your outer boxes made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

What are your bottles made from?

Our bottles are made from 100% recycled waste plastic, which is why they are a beautiful shade of grey. Once used they can be returned to use for reuse or recycled. They are 100% recyclable.

is your packaging recyclable?

Yes, all our fabric conditioner packaging is 100% recyclable.

where should i store my smol packs?

smol fabric conditioner bottles are designed to be compact and easily stored. Keep your bottles in a cool dry place away from direct sunlight and not below 4ºC. Always ensure your smol bottles are stored safely out of reach of children.

How does the bottle return scheme work?

We encourage you to return empty bottles with our ‘rinse, return and lend a hand’ scheme. Our boxes are pre-printed with our address so simply pack them with 4 empty bottles and return. The bottles are cleaned, refilled and sent out again. As a small independent we can’t pay return postage, however we will donate 24 laundry capsules to charity for every 4 bottles returned. If you prefer not to return your empties please recycle them

Surface sprays

what are your outer boxes made from?

Our outer boxes and our refill boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.

what are your bottles made from?

Our bottles are made using recycled waste plastic, which is why they are a little less clear than some other bottles which are made from virgin plastic. They are bottles for life and so are durable for life however if you should need to dispose of them they are 100% recyclable.

what is the tablet sachet packaging made from?

Our sachets are made from sustainable plant based sources and are 100% compostable.

Is your packaging recyclable?

Yes, our outer boxes, bottles and sachets are 100% recyclable

is the refill packaging child-safe?

smol packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.

smol plans

Laundry/dishwash

how does the product trial work?

Once you register with us we will deliver your first trial pack of 9 laundry capsules or dishwash tablets. Fourteen days later we will process your first main pack to start your bespoke smol plan; and then ongoing we will send you what you need when you need it.

how much does the trial pack cost?

The trial pack is free. Just cover the £1 for postage.

how much does the regular pack cost?

A regular pack of laundry capsules costs just £4.50 for 24 capsules (19p a wash) saving you up to 50% on your normal brand price.
A regular pack of dishwash tablets costs just £4.60 for 30 tablets (15p a wash) saving you up to 50% on your normal brand price.

how often will you deliver?

You will have your own unique delivery schedule according to your laundry or dishwashing needs. The frequency is calculated and confirmed when you checkout.

where can i view my orders?

You will receive a customer account and login details once you have signed up to receive smol. When you login you can click on your deliveries and view your upcoming orders

when is my next delivery?

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.

what if i forget my login details?

All order confirmation emails contain a direct link to your customer account that takes you straight to your login screen where you can use the forgot your password? link. Or alternatively, login via www.smolproducts.com select the login page where you can use the forgot your password? link.

can i change my regular delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

can i skip my next delivery?

Yes. Login to your customer account and select the your deliveries section. Choose skip on the upcoming next delivery.

can i bring forward my next delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You will be given the option to select a new date that suits you. Remember to select save to confirm your changes.

is there a deadline for changing a scheduled delivery?

Orders need to be changed or skipped via your customer account within 24 hours of the current scheduled charge date.

can i change my delivery address?

Login to your customer account and go to the manage smol plan section. Here you can edit your address. Remember to select save to confirm your changes.

can i change my email address?

Login to your customer account and go to the your details section. Here you can edit your email address. Remember to select save to confirm your changes.

can i cancel my smol plan during my trial period?

Applies to customers who have so far only received a trial pack. You are free to cancel at anytime, we only ask that you have tried the laundry capsules or dishwasher tablets first. To cancel please contact help@smolproducts.com and give your name, address and reason for cancellation.

how do i cancel my smol plan online?

Applies to customers who have received at least one regular 24x laundry or 30x dishwash pack. You can cancel your smol plan within the your details section of your customer account. Simply login and click cancel your plan within the your details section. We will be really sorry to see you go :(

can i order both laundry capsules and dishwash tablets?

Yes. You will need to checkout twice to do this. Simply go to our home page and select dishwash from the product menu then get free trial followed by get started. ANSWER: the QUESTION and checkout using your existing user name and password. Complete your delivery address and card details as previously. Once completed you will be able to view and manage both your laundry and dishwash subscriptions from your customer login.

what if my delivery falls on a public holiday?

For Christmas, New Year and Easter holiday periods, we will email you beforehand to let you know this is the case. You can then amend your dispatch date to ensure your order processes in good time. For all other public holidays your smol plan will be dispatched on the first business day following that date.

my delivery hasn’t arrived. what should i do?

Please contact us at help@smolproducts.com

can i buy smol online without having a smol plan?

No. Smol is only available for regular delivery.

what is your returns policy?

We offer a money-back guarantee should you not like smol. Full details can be found in our T&Cs. Simply get in touch via help@smolproducts.com. Our returns address is smol, PO Box 632, Tonbridge TN9 9QL.

can i set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift smol to within the delivery address section upon registration.

do you charge for delivery?

No. Delivery is free ongoing.

do i need to be present for delivery?

No. smol is designed to be posted through a standard letterbox so you don’t need to be at home in order to receive your delivery.

why isn’t my postcode accepted?

When entering your postcode be sure to put a space between the 2 parts. For example GU9 1ND.

what if i don’t have a letterbox?

Your pack will arrive via Royal Mail. If you don’t have a letterbox your smol pack will be left wherever your post is normally put. If you are not confident that this is a safe place then please provide us with an alternative postal address.

i am having trouble logging in to my customer account?

Please contact us at help@smolproducts.com

Fabcon

how much does the fabric softener starter pack cost?

The starter pack of smol fabric conditioner costs £10, it contains two bottles /128 doses (approx 8p per wash).

How much does the refill pack cost?

The smol fabric conditioner refill pack costs £10, it contains two bottles /128 doses (approx 8p per wash).

how often will you deliver?

You will have your own unique delivery schedule according to your fabric conditioning needs. The frequency is calculated and confirmed when you checkout.

where can i view my orders?

You will receive a customer account and login details once you have signed up to receive smol. When you login you can click on your deliveries and view your upcoming orders.

when is my next delivery?

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.

what if i forget my login details?

All order confirmation emails contain a direct link to your customer account that takes you straight to your login screen where you can use the forgot your password? link. Or alternatively, login via help@smolproducts.com select the login page where you can use the forgot your password? link.

can i change my regular delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

can i skip my next delivery?

Yes. Login to your customer account and select the your deliveries section. Choose skip on the upcoming next delivery.

can i bring forward my next delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You will be given the option to select a new date that suits you. Remember to select save to confirm your changes.

is there a deadline for changing a scheduled delivery?

Orders need to be changed or skipped via your customer account within 24 hours of the current scheduled charge date.

can i change my delivery address?

Login to your customer account and go to the manage smol plan section. Here you can edit your address. Remember to select save to confirm your changes.

can i change my email address?

Login to your customer account and go to the your details section. Here you can edit your email address. Remember to select save to confirm your changes.

can i cancel my smol plan during my trial period?

Applies to customers who have so far only received a trial pack. You are free to cancel at anytime using your customer portal within the your details section of your customer account. Simply login and click cancel your plan within the your details section. We will be really sorry to see you go :( Or if you prefer you can contact help@smolproducts.com and give your name, address and reason for cancellation.

what if my delivery falls on a public holiday?

For Christmas, New Year and Easter holiday periods, we will email you beforehand to let you know this is the case. You can then amend your dispatch date to ensure your order processes in good time. For all other public holidays your smol plan will be dispatched on the first business day following that date.

my delivery hasn’t arrived. what should i do?

Please contact us at help@smolproducts.com

what is your returns policy?

We offer a money-back guarantee should you not like smol. Full details can be found in our T&Cs. Simply get in touch via help@smolproducts.com. Our returns address is smol, PO Box 632, Tonbridge TN9 9QL.

can i set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift smol to within the delivery address section upon registration.

do you charge for delivery?

No. Delivery is free ongoing.

why isn’t my postcode accepted?

When entering your postcode be sure to put a space between the 2 parts. For example GU9 1ND.

Who will deliver my pack?

Your pack will arrive via Hermes.

i am having trouble logging in to my customer account?

Please contact us at help@smolproducts.com

Surface sprays

How do I purchase spray refills?

Once you have bought your starter kit you will see the refills appear on your account once logged in. We have 3 refill types available; mixed pack of 6 tablets (3 multi purpose, 2 bathroom, 1 glass), a pack of 6 multipurpose tablets or a pack of 6 bathroom tablets.

order process

How does the bio, non-bio and dishwash product trial work?

Once requested, we will deliver your first trial pack of 9 capsules or tablets and 14 days later your first main pack will process. You will then move onto your own bespoke delivery schedule.

How much does the trial pack cost?

We offer the trials for free for new customers. Just cover the £1 postage.

How much does the regular pack cost?

A regular pack of laundry capsules costs just £4.50 for 24 capsules saving you up to 50% on your normal brand price.

A regular pack of dishwash tablets costs just £4.60 for 30 tablets saving you up to 50% on your normal brand price.

How often do you deliver?

We deliver according to your own unique delivery schedule which is calculated and confirmed when you checkout.

Where can I see my previous or upcoming orders?

You will receive a customer account and login details once you have signed up to smol. Once logged into you account you can click on manage smol plan then select your deliveries and to view all upcoming orders or order history to view previous orders.

When is my next delivery?

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.

What if I forget my login details?

All order confirmation emails contain a link to your login page where you can use the forgot your password? link. Or alternatively, head to smolproducts.com/account and select the forgot your password? link.

Can I change my regular delivery frequency?

Yes. Login to your customer account and select the manage smol plan . Choose the plan you need to edit and select delivery schedule . Enter the new frequency you would prefer. Remember to select save to confirm your changes.

Can I skip my next delivery?

Yes. Login to your customer account and select manage smol plan . Choose the your deliveries option and select skip on the upcoming next delivery. You can also unskip if you would like.

Can I change my next order date?

Yes. Login to your customer account and select manage smol plan . Choose the plan you need to edit and select next charge date . Enter the new charge date that you would prefer. Remember to select save to confirm your changes.

Is there a deadline for changing a scheduled delivery?

Orders must be amended, skipped or cancelled via your account a minimum of 24 hours before they are due to process.

Can I change my delivery address?

Login to your customer account and select manage smol plan . Click on your delivery address to edit it. Remember to select save to confirm your changes.

Can I change my email address?

Login to your account and select manage smol plan . Select the your details section where you can edit your email address. Remember to select save to confirm your changes.

Can i cancel my smol plan before it begins (during a trial period)?

You are free to cancel at any time, we only ask that you have at least tried your smol laundry or dishwash first. To cancel whilst in the trial period please contact help@smolproducts.com with your name, address and reason for cancellation (we appreciate the feedback).

How do I cancel my smol plan online?

You can cancel your smol plan within the your details section of your customer account. We will be really sorry to see you go :(

Can I order both bio and non-bio?

Yes. You will need to checkout twice to do this. Simply go to our home page and select get free trial followed by get started . ANSWER: the 3 QUESTIONS and checkout using your existing user name and password. Complete your delivery address and card details as previously. Once completed you will be able to view and manage both your bio and non bio subscriptions from your customer login.

Can I order both laundry capsules and dishwash tablets?

Yes. You will need to checkout twice to do this. Simply go to our home page and select dishwash from the product menu then get free trial followed by get started . ANSWER: the QUESTION and checkout using your existing user name and password. Complete your delivery address and card details as previously. Once completed you will be able to view and manage both your laundry and dishwash subscriptions from your customer login.

What if my delivery falls on a public holiday?

For Christmas, New Year and Easter we will email you beforehand to let you know this is the case. You can then amend your dispatch date if you wish. For all other holidays your order will be dispatched on the next working day.

My delivery hasn’t arrived. What should I do?

Please contact us on help@smolproducts.com

Can I buy smol online without having a smol plan?

You can purchase smol laundry capsules and dishwasher tablets via amazon.co.uk without having a smol plan.

What is your returns policy?

We offer a money-back guarantee should you not like smol. Full details can be found in our terms of service. Simply get in touch via help@smolproducts.com

Our returns address is smol, PO Box 632, Tonbridge TN9 9QL.

Can I set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift to within the delivery address section upon registration.

Do you charge for delivery?

No. Delivery is free ongoing.

Where do smol deliver to?

We deliver throughout The Netherlands, Germany and the UK (including the Highlands & Islands, Isle of Man, Scilly Isles and Channel Islands). We also deliver to PO Boxes in the UK.

Do I need to be present for delivery?

smol main packs of laundry, dishwash and spray refill packs are designed to be posted through a standard letterbox. All other smol products will deliver as parcels via courier or Royal Mail.

Why isn’t my postcode accepted?

Please check we deliver to your area and when entering the code be sure to insert a space between the 2 sections for example TN9 9QL.

What if I don’t have a letterbox?

Your order will be left wherever your post is normally put. If you are not confident this is a safe place please provide us with an alternative postal address.

I am having trouble logging in to my customer account?

Please contact us on help@smolproducts.com

Payment

What forms of payment do you accept?

We accept debit and credit cards; Visa, Mastercard and American Express. We are not able to accept PayPal, Apple Pay or prepaid cards at this time.

Are there membership fees or cancellation fees?

No.

How can i update my payment details if I have a new card or my card expired?

Login to your customer account and select manage smol plan . Select the your details section where you can edit your payment card. Remember to select save to confirm your changes.

I see Stripe in my bank statement – what is that?

Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter smol should appear on the statement instead.

I am purchasing from outside the UK. Why is my card being declined?

If you have a UK account please ensure your delivery address is a UK one. If you are wanting delivery to Germany or The Netherlands please create an account on the correct website for these countries. Any questions please email help@smolproducts.com

Do you charge for delivery?

No. Delivery is free ongoing.

does the smol plan price include VAT?

Yes. The smol price is inclusive of VAT.

Why has my payment failed?

Check your payment details are entered correctly and the registered address for your card matches the one entered on the system. Any further problems please get in touch at help@smolproducts.com

Where can I check previous payments?

Login to your customer account and select order history to review all past payments.

Will I be refunded if I return an unwanted order?

Yes. As long as the package is unopened and undamaged. We will process your refund upon safe receipt.

Other

Can I buy smol in the shops?

You can buy smol bio and non-bio laundry capsules, and dishwasher tablets via amazon.co.uk

Coronavirus (COVID-19)

Can I review or rate smol?

You will be sent a request from our independent product review partner, feefo . You can change your review or rating at any time by following the feedback link once more. If you have any problems please contact us at help@smolproducts.com.

Coronavirus (COVID-19)

I’m not getting any emails from smol?

Please check the junk or spam folders in your email account. If you still have no luck please contact us at help@smolproducts.com.

Coronavirus (COVID-19)

How do I contact you?

Contact us at any time by emailing help@smolproducts.com.

Coronavirus (COVID-19)

Have you received a telephone call from us?

We would only ever call you from our company number 01252 942 440 and we will never ask you for bank details or your card number.

Coronavirus (COVID-19)

Do you have any sustainability tips?

For tips on saving water, energy, carbon emissions and money click here

Coronavirus (COVID-19)