top questions
How do I pause, skip or edit my order?
Just login to your customer account and select manage smol plan. Choose the product plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.
How does the free product trial work?
Once you register with us we will deliver your first trial pack of 9 laundry capsules or dishwash tablets for free, with just £1 postage. Fourteen days later we will process your first main pack to start your bespoke smol plan; and then ongoing we will send you what you need when you need it.
Do I have to subscribe to try smol's products?
We're available by subscription online, conveniently delivering to your door when suits you best. You can edit, skip or pause at any time, putting you in full control, with email reminders so you don't run out. Our online subscription offers the best value and also exclusive access to our other products. Our bio and non-bio laundry capsules are also available in selected Sainsbury's stores for those who prefer to buy without subscription.
Where is my order?
You can track your order by logging in to your account or emailing us at help@smolproducts.com
How do I cancel?
You can cancel 10 days after ordering your trial by logging in to your account, or by dropping us an email at help@smolproducts.com
What is the difference between bio, non-bio and fragrance-free laundry?
Bio contains enzymes that helps break down common stains. Non-bio does not contain enzymes, and is better for those with sensitive skin. Our fragrance-free capsules are also enzyme-free and do not contain perfume or colour. For more information you can read our blog post here: https://smolproducts.com/blogs/a-smol-blog-posted/bio-vs-non-bio
what is smol+plus?
smol+ is a FREE service that groups your next few orders together and sends them out as one. You’ll enjoy next day DPD delivery that’s fully tracked, fewer deliveries to cut carbon and FREE postage. We’ll recalculate your future deliveries so you don’t have too many or not enough products at one time. It’s simply one delivery that lasts you longer, at no extra cost and with no obligation to smol+ next time if you’d rather not.
How is smol's carbon footprint lower than other brands?
We use less packaging and choose more environmentally friendly materials. Our products are super concentrated, using lower levels of added chemicals (means less production and transportation). Smaller capsules mean more washes per pack, and more packs on each truck. Delivery to your door gives you one less reason to drive to the supermarket.
what are my delivery options?
Orders that total less than £20 will dispatch either as a standard large letter via Royal Mail second class (if they are letterbox-sized) or with Yodel 48 hour courier delivery if the packs are larger. Orders over £20 qualify for DPD next day fully tracked delivery (orders placed before midday Mon - Fri will be delivered via DPD on the next working day. Orders placed after midday will dispatch the next working day and deliver the day after that).
all other questions
Laundry
Product questions
What is smol laundry made from?
Bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Enzymes, Optical Brighteners, Perfume, Preservative: Phenoxyethanol.
Non-bio: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener, Perfumes.
Fragrance-Free: >30% Anionic Surfactants, 15-30% Non-Ionic Surfactants, 5-15% Soap, <5% Phosphonates, also contains Optical Brightener.
smol capsules DO NOT CONTAIN triclosan, parabens or phthalates.
For more information, please visit our capsules.
What is the difference between bio, non-bio and fragrance-free?
Bio contains enzymes (to help break down common stains) whereas non-bio does not contain them. Our non-bio fragrance-free is also enzyme-free and does not contain perfume or colour.
Have you tested smol?
Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable capsules on the market.
Is smol tested on animals?
No. smol never test any of our products on animals and neither do our manufacturers.
Is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require testing on animals.
Does smol contain any ingredients derived from animals?
No. smol doesn't contain any ingredients derived from animals.
Is smol safe?
Yes, smol is totally safe when used as laundry detergent. Always securely re-lock your smol pack after use and store out of reach of children. For further details please see our safety section.
where are smol laundry capsules made?
Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.
Is smol safe for sensitive skin?
For sensitive skin we recommend our non-bio or our non-bio fragrance-free capsules, however if you are concerned please do test smol on select garments first.
Can I use smol if i have a skin condition?
Many of our customers happily use smol with various skin conditions. We recommend our non-bio or fragrance-free laundry capsules, however if you are concerned please do test smol on select garments first.
How many capsules in a pack?
The standard pack holds 24 capsules. The free trial pack holds 9 capsules.
How is smol so small?
Our smol technology took a long time to develop. It enables us to concentrate our capsules far more than any other capsule on the market and still delivers great cleaning results.
Do you use less chemicals than other laundry capsules?
Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other capsule brands.
does smol contain methylisothiazolinone?
No smol does not contain methylisothiazolinone.
does smol contain isothiazolinones?
No smol does not contain isothiazolinones.
does smol contain a bleaching agent?
No smol does not contain a bleaching agent.
Does smol contain antibacterial agents?
No smol is a detergent, like other detergents it does not contain antibacterial agents.
does smol contain optical brighteners?
Yes it does they help to make the white fabrics whiter and counter greying and yellowing in fabrics.
do optical brighteners affect coloured garments?
No they are not detrimental to coloured fibres in any way.
What is the fragrance?
We developed the smol smell for our bio and non-bio capsules after many months of fragrance testing. Not only does laundry smell fresh straight from the machine, the encapsulated fragrance ensures a longer lasting scent for your laundry.
Why does smol look darker in colour than other laundry capsules?
Due to its concentration, the colour can appear darker than other brands. This does not affect clothes or cleaning performance.
why does the packaging carry a warning regarding aquatic life?
The aquatic life warning is an EU legal requirement for concentrated soaps and detergents. Our formulation is incredibly concentrated (which is why our capsules are so small!). They also contain very little water to minimise CO2 transport emissions. Their concentration puts them under specific EU label requirements. If we diluted them down (like many other liquids with fillers) they would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once they are diluted in your machine and further still back out in the environment they are not classified as a hazard. The warning on label acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity enter the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any detergents used within a household are firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.
Usage questions
How do I best use the capsules?
Put a capsule at the back of the empty washing machine drum then add your laundry on top. Don’t pierce the capsule. Use 1 capsule per full load in a standard drum (up to 5kg) or 2 capsules for larger drums, very hard water or heavy soiling as preferred. Handle capsules with dry hands and do not overfill the drum. Leave 10cm (a hand width) between your laundry and the top of the drum. Always securely close your smol pack and store safely out of reach of children.
Can I place the capsule in the dispensing drawer?
No. Always place the capsule at the back of the empty drum before adding the laundry on top.
Can I use smol with all my washing?
Always follow washing instructions in accordance to clothing labels. smol is not recommended for use on wool or silk garments.
Can I use smol with any temperature wash?
smol can be used at various temperatures. Always wash according to garment instructions.
How many capsules should I use?
1 capsule per full load in a standard drum (up to 5kg). For larger drum sizes, hard water or heavy soiling use 2 capsules if preferred.
Can I still use fabric conditioner, stain remover and/or colour-run sheets?
Yes. Always follow washing instructions in accordance to clothing labels.
Can I use smol to hand-wash clothes?
smol is not recommended for hand-washing laundry.
Can I tumble dry my clothes having washed them with smol?
Yes. Always follow washing instructions in accordance to clothing labels.
Can smol be used on coloured washes?
Yes smol can be used on coloured washes too.
Is smol suitable for septic tanks?
Yes smol laundry capsules are suitable for homes with septic tanks.
I have a soak away, is smol suitable?
No smol is not suitable for a soak away.
My washing machine smells musty... what can I do?
If your machine smells damp or your laundry has lost its fresh scent, it can point to a build-up of bacteria within the pipes. Damp, warm places are ideal for microbes in even the cleanest of machines. Bleaching agents can keep bacteria in check but we don't use them (they're bad for skin, the environment and your clothes) so instead we recommend a vinegar cleanse. Pour 2 cups of white distilled vinegar into your dispenser drawer and run an empty wash on the hottest cycle. This kills the bacteria and removes limescale. Your machine and laundry will recover their fresh scent.
Dishwash
Product questions
What is smol dishwash made from?
15-30% Oxygen-Based Bleaching Agents, <5% Polycarboxylates, Non-Ionic Surfactants, Phosphonates, also contains Enzymes, Perfumes.
Have you tested smol?
Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to other comparable products on the market.
Is smol tested on animals?
No. smol never test any of our products on animals and neither do our manufacturers.
Is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require testing on animals.
Does smol contain any ingredients derived from animals?
No. smol doesn't contain any ingredients derived from animals.
Is smol safe?
Yes, smol is totally safe when used as dishwash detergent. Always securely relock your smol pack and store out of reach of children. For further details please see our safety section.
where are smol dishwash tablets made?
Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.
How many tablets in a pack?
The standard pack holds 30 tablets. The free trial pack holds 9 tablets.
Usage questions
How do I best use the tablets?
Always follow the machine manufacturers instructions. Place 1 tablet in the dispenser, ensuring it is dry, do not unwrap the tablet as the special film will completely dissolve during the wash. Close the dispenser immediately, then select the wash programme (for heavily soiled items, choose a wash temperature of at least 65°C) and switch on your dishwasher. Always securely re-lock your smol pack after each use and store out of the reach of children.
Do I need to use salt and rinse aid?
Smol is a multi-functional tablet which means rinse aid and salt are included within the tablet. However in areas with particularly hard water, the addition of salt and rinse aid may be necessary.
How should I store smol dishwash tablets?
Always store smol dishwasher tablets out of the reach of children, in their original packaging. Make sure the pack is closed properly after each use. Store in a cool, dry place. Avoid extremes of temperature.
is smol suitable for septic tanks?
Yes, smol dishwash tablets are suitable for homes with septic tanks.
What can I put in to my dishwasher?
Certain items are not suitable for cleaning in dishwashers. These include some lead crystal and decorated glassware, antique and hand painted porcelain, items with the pattern over the glaze, items with handles of bone, wood or some plastic materials which cannot withstand temperatures of 70°C, coloured or anodised aluminium ware, items with gold or other precious metal decoration. If in doubt, consult manufacturers recommendations or test wash one piece. Do not let silver items come into contact with other metals in the dishwasher - it is also important they are not left soiled or wet within the machine.
Fabcon
Product questions
what is smol fabric conditioner made from?
<5% cationic surfactants, perfumes, preservatives, sodium benzoate, dodecylguanidine monohydrochloride
have you tested smol?
Most definitely. Market research concluded that smol performs better than or equal to other comparable fabric conditioners on the market.
is smol tested on animals?
No. smol never test any of our products on animals and neither do our manufacturers.
is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require testing on animals.
does smol contain any ingredients derived from animals?
No. smol doesn't contain any ingredients derived from animals.
is smol safe?
Yes, smol is totally safe when used as a fabric conditioner. Always securely seal your pack and store out of reach of children. For further details please see our safety section.
where is smol fabric conditioner made?
Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.
is smol safe for sensitive skin?
Our fabric conditioner is safe for sensitive skin, however if you are concerned please do test on select garments first.
can i use smol if i have a skin condition?
Many of our customers happily use smol with various skin conditions, however if you are concerned please do test smol on select garments first.
how many washes can I do with one bottle?
Our fabric conditioner bottle holds 64 doses.
how is smol so small?
Our smol technology took a long time to develop. It enables us to concentrate our products far more than any other brands in the market and still delivers great results.
do you use less chemicals than other fabric conditioner brands?
Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other fabric conditioner brands.
Does smol fabric conditioner contain any potential allergens?
Our fabric conditioner does contain linalool, Eugenol, Hexyl cinnamal, Benzyl Salicylate, Limonene
what is the fragrance?
We developed our fabric conditioner scent after many months of fragrance testing. Our scent revitalizes laundry, leaving a long-lasting, soft yet clean scent that's beautifully mellow. It's the perfect complimentary fragrance for smol laundry capsules.
Why does your packaging carry the Aquatic Life Warning?
This is an EU legal requirement for concentrated products. Our formulation is incredibly concentrated (which is why each dose is so small!). It contains very little water to minimise CO2 transport emissions. The concentration puts it under specific EU label requirements. If we diluted it down (like many other liquids with fillers) it would not fall into this category - you would however have to use more liquid per wash and our carbon footprint would increase. Once it is diluted in your machine and further still back out in the environment it is not classified as a hazard. The label warning acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity entered the water ways, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario. Any product used within a household is firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk is by this point negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.
Usage questions
how do i best use smol fabric conditioner?
Pump direct from the bottle into the fabric conditioner compartment within the machine drawer, we recommend 4 pumps for an average load. However we recognise that everyone has their own personal preferences and therefore we suggest you add as preferred.
can i add softener directly to the washing?
No. Always dose into the fabric conditioner compartment of the washing machine drawer.
can i use smol fabric conditioner with all my washing?
Always follow washing instructions in accordance to clothing labels.
can i use smol fabric conditioner with any temperature wash?
smol can be used at various temperatures. Always wash according to garment instructions.
how much should I use?
We recommend 8 ml (4 pumps) per normal load in a regular machine (drum size up to 5kg). For larger drum sizes use more per load.
can i still use stain remover and/or colour-run sheets?
Yes. Always follow washing instructions in accordance to clothing labels.
can i use smol fabric conditioner to hand-wash clothes?
smol is not recommended for hand-washing laundry.
can i tumble dry my clothes having used fabric conditioner?
Yes. Always follow washing instructions in accordance to clothing labels.
can smol be used on coloured washes?
Yes smol can be used on coloured washes too.
is smol suitable for septic tanks?
Yes smol fabric conditioner is suitable for homes with septic tanks.
i have a soak away, is smol suitable?
No smol is not suitable for a soak away.
can I return the 100% recycled plastic bottle for fabric conditioner?
Yes! We encourage you to return empty bottles with our FREE rinse & return scheme. Once you have at least 4 empty bottles, rinse them out, screw the caps back on and pack them up in a box. You can head over to our ‘returns portal’ to register your return and download your FREE returns label. Then simply take your package to your nearest Collect+ collection point and your bottles will make their way to us. Once we receive your bottles back, we will clean them ready to be refilled and reused.
Surface sprays
Product questions
what are smol sprays made from?
The ingredients list for each of our surface sprays is as follows: MULTIPURPOSE 5-15% non-ionic surfactants, oxygen-based bleaching agents, <5% anionic surfactants. Also contains: Perfume BATHROOM <5% oxygen-based bleaching agents, non-ionic surfactants. Also contains: Perfume GLASS CLEANER <5% oxygen-based bleaching agents, anionic surfactants. Also contains: Perfume, Citronellol
is smol tested on animals?
No. we never test any of our products on animals and neither do our ingredient suppliers. Like all smol products our surface sprays are also Leaping Bunny accredited.
is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require animal testing.
is smol safe?
Yes, smol is totally safe when used as a surface spray. Always store your sprays refill tablets out of reach of children.
where are smol surface sprays made?
Our products are manufactured in the EU to the highest quality standards.
What do the surface sprays smell like?
Our spray scents have been developed over many months of testing, we describe them as following: Our multipurpose is a sparkling sweet spritz of clean citrus for a zesty fresh fragrance. Our bathroom spray is a refreshing burst of uplifting ocean spray for a pure clean scent
Usage questions
Which surfaces can I use my smol sprays on?
Our multipurpose spray is suitable for all water-cleanable surface, treated wood, painted or glazed surfaces, treated stone, plastic surfaces, tiles, and worktops. Our bathroom spray is suitable for water-cleanable surfaces in the bathroom such as tiles, showers, basins, baths and toilets. Our glass spray is suitable for all glass and mirrored surfaces including shower screens etc. We however advise that contact with untreated natural stone and marble is avoided in addition to prolonged contact with metal such as gold, silver, and copper. To avoid the risk of water stains, we recommend you do not store your smol bottles directly on wooden surfaces.
How do I make my surface spray?
Follow the instructions on the starter pack packaging 1. Fill the bottle to under the coloured grip with warm tap water. 2. Drop in the tab and leave to fully dissolve, do not shake. 3. Once dissolved, top up the water to above the level of the coloured grip 4. Attach the trigger and get cleaning. 5. Order new refills through your customer portal and reuse your sprays again and again. To avoid the risk of water stains, we recommend you do not store your smol bottles directly on unsealed wooden surfaces.
How do I refill my surface sprays?
Once empty rinse out the bottle thoroughly with lukewarm water before starting again with a new refill tablet.
How long do the sprays stay effective after putting the tablet in?
Our sprays have a shelf life of 12 months after dilution.
Will smol sprays work in a hard water areas?
smol sprays have been formulated to work in hard and soft water areas.
Are smol sprays effective against limescale?
Our bathroom spray is ideal as an everyday shower spray and works well for keeping limescale at bay. You can also use our glass spray to give your shower screen a shine.
Why does your refill tablet pack carry the aquatic life warning?
This is an EU legal requirement for our concentrated formula. The tablets are incredibly concentrated (which is why they are so small). All water has been removed to minimise CO2 transport emissions. This concentration puts it under specific EU label requirements. Once the tablet is diluted down in your spray bottle it no longer falls into this category and would no longer need to carry such a label. The warning on the tablet acts as an instruction should there be a catastrophic/undiluted/concentrated exposure to the environment whereby large quantities of tablets entered a waterway, for example as the result of an industrial accident. This warning is based on a very unrealistic scenario.
How do I purchase surface spray refills?
Once you have ordered your free multi purpose trial you will be set up with an automatic delivery for a refill pack of 6 tablets. You can bring forward or push this order back - you are always in control. If you would also like to buy our bathroom or glass refill tablets, please contact our team at help@smolproducts.com
Washing up liquid
Product questions
What is smol washing up liquid made from?
5-15%: Anionic Surfactants, <5%: Non-ionic Surfactants, Amphoteric Surfactants. Also contains: Preservatives, Sodium Benzoate, Perfume, Limonene
Have you tested smol?
Most definitely. smol washing up liquid gives brilliant results even in cold water with none of the nasties found in the big brands.
Is smol tested on animals?
No. smol never test any of our products on animals and neither do our manufacturers.
Is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require testing on animals.
Does smol contain any ingredients derived from animals?
No. smol doesn't contain any ingredients derived from animals.
Is smol safe?
Yes, smol is totally safe when used as a washing up liquid. Always securely seal your pack and store out of reach of children. For further details please see our safety section.
Where is smol washing up liquid made?
Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.
Is smol safe for sensitive skin?
Our plant-based washing up liquid is not irritating to skin, however if you are concerned please do test.
Does smol washing up liquid contain phthalates, triclosan or parabens?
No.
What is the fragrance?
Our washing up liquid comes in a fruity pink grapefruit fragrance. It’s clean and fresh and makes doing dishes delightful.
Is smol suitable for septic tanks?
Yes, smol washing up liquid is suitable for septic tanks.
Is this washing up liquid vegan and eco-friendly?
Yes, it’s cruelty-free and vegan (we don’t use animal ingredients) but what’s great to know is it delivers spotless pots and dazzling dishes to match the big brands… just without the nasties. Great for plates and better for the planet.
What does it smell like?
smol washing up liquid has a fruity, grapefruit smell and it’ll leave your pots, pans and dishes sparkling.
How much washing up liquid is in each bottle?
smol’s washing up liquid starter pack holds 4 x 500ml bottles made from 100% recycled plastic.
Usage questions
How many washes can i do with one bottle?
Each 500ml bottle will give around 125 sink loads when using 2-3 pumps per wash.
How do i best use smol washing up liquid?
Dose 2-3 pumps onto your (smol) sponge or under running water for results to match the big brands.
Can i use smol washing up liquid with all my washing up?
smol washing up liquid can be used for all items you would usually wash by hand with dish soap.
Can i use smol washing up liquid with any temperature wash?
smol washing up liquid can be used in all hand washing temperatures including cold water. When using cold water there won’t be quite so many bubbles but this does NOT impact on cleaning as the magic’s still hard at work below the water surface!
How much should i use?
The average 10 litre sink-load should only require 2-3 pumps of smol washing up liquid.
Can i buy more refillable bottles for other sinks in my house?
Absolutely! You can order more bottles via your customer account without creating further plans for more refills than you need.
Can i water my plants with washing up water containing smol washing up liquid?
We have not tested this ourselves, but advise this would be fine for the first 24 hours after use. We would not recommend using the water on vegetables or fruit due to their porous skins but only for plants.
Can I return the 100% recycled bottle for washing up liquid?
Yes! We encourage you to return empty bottles with our FREE rinse & return scheme. Once you have at least 4 empty bottles, rinse them out, screw the caps back on and pack them up in a box. You can head over to our ‘returns portal’ to register your return and download your FREE returns label. Then simply take your package to your nearest Collect+ collection point and your bottles will make their way to us. Once we receive your bottles back, we will clean them ready to be refilled and reused.
Hand Soap Bars
Product questions
what makes smol hand soap different?
smol hand soap bars are 100% plastic-free and formulated with colloidal oatmeal and green tea to help soothe skin. We’ve used RSPO palm oil and our bars are Leaping Bunny certified cruelty -free and vegan.
what ingredients are in smol hand soap?
Sodium Palmate, Sodium Palm Kernelate, Aqua (Water), Glycerin, Parfum (Fragrance), Sodium Chloride, Citral, Citronellol, Citric Acid, Tetrsodium Glutamate Diacetate, Avena Sativa (Oat), Kernel Flour, Caprylic/ Capric Triglyceride, Sodium Hydroxide, Camellia Sinensis (Green Tea) Leaf, Extract, CI 77288 (Chromium Oxide Greens).
what does smol hand soap smell like?
Our hand soap has a calming green tea and comforting lemon verbena fragrance.
is smol hand soap suitable for sensitive skin?
Yes, our hand soap bar has been proven to be suitable for all skin types including sensitive skin.
Usage questions
how do I use smol hand soap?
Lather the bar into wet hands and rinse with warm water. Avoid leaving the bar to stand in water; no one likes a soggy bottom.
how long will smol hand soap last?
Solid hand bars can last 6x longer than a plastic bottle of liquid hand soap. Your smol hand soap subscription sets up a fresh delivery of one pack of 3 bars every 3 months but you are always in control of this and can skip, pause or change delivery dates whenever you like.
is smol hand soap safe to use on children?
smol hand bar has been designed for adult skin, it has not been formulated for babies or young children.
Body Soap Bars
Product questions
what makes smol body bar different?
smol body bars are 100% plastic-free and formulated with nourishing jojoba and shea butter, to leave skin feeling soft, smooth and cleansed. We’ve used RSPO palm oil and our bars are Leaping Bunny certified cruelty-free and vegan.
what ingredients are in smol body bar?
Sodium Palmate, Sodium Palm Kernelate, Aqua (Water), Glycerin, Parfum, (Fragrance), Benzyl Salicylate, Benzyl Benzoate, Methyl Gluceth-20, Sodium Chloride, Butyrospermum Parkii (Shea) Butter, Citric Acid, Tetrasodium Glutamate Diacetate, Hydrolyzed Jojoba Esters, Sodium Hydroxide, Limonene, Linalool, Citral, Hydroxycitronellal, Hexyl Cinnamal, Geraniol, CI 77891 (Titanium Dioxide), CI 77289 (Chromium Green Oxide), CI 77007 (Ultramarines).
Wwhat does smol body bar smell like?
Our ocean body bar was Inspired by rugged UK coastlines with its refreshing notes of sea spray and balsam.
is smol body bar suitable for sensitive skin?
Yes, our body bar has been dermatologically tested and proven to be suitable for all skin types including sensitive skin.
Usage questions
how do I use a smol body bar?
Lather the bar into wet hands and massage the bubbles over your body before rinsing with warm water. Avoid leaving the bar to stand in water.
how long will smol body bar last?
smol body bar will last on average 60 washes and save you 2 plastic bottles of shower gel. Your smol body bar subscription will deliver a pack of 3 new bars every 3 months, but you are in full control; skip, pause or change delivery dates whenever you like.
is smol body bar safe to use on children?
smol body bar has been designed for adult skin, it has not been formulated for use with babies or young children.
can I use smol body bar if I have dry, irritated or acne prone skin?
We do not recommend using smol body bar on acne prone, dry or irritated skin, we recommend you seek out specialist products for these areas.
how do I store my body bar so it doesn’t go soft?
Bars should always be allowed to drain and stay dry between washes. We recommend trying our soap magnets for an easy way to store smol bars.
Shampoo Bars
Product questions
what makes smol shampoo bars different?
smol shampoo bars are 100% plastic-free, SLS-free and PH balanced. Their blend of superfood actives (including avocado, mango and cranberry oils) keep your hair soft and shiny and your scalp clean and happy. We’ve used RSPO palm oil and our bars are Leaping Bunny certified cruelty-free and vegan.
what ingredients are in smol shampoo?
Sodium Cocoyl Isethionate, Hydrogenated Vegetable Oil, Aqua (Water), Polyglyceryl-4 Laurate, Glycerin, Parfum, Guar Hydroxypropyltrimonium Chloride, Ethyl Macadamiate, Persea Gratissima (Avocado) Oil, Rubus Indica (Raspberry) Seed Oil, Vaccinium Marcrocarpon (Cranberry) Seed Oil, Mangifera Indica (Mango) Seed Oil, Fragaria Vesca (Strawberry) Fruit Juice, Tetra Sodium Glutamate Diacetate, Benzyl Benzoate, Citric Acid, Tocopherol, Malic Acid, Salicylic Acid, CI 73360 (Red 30).
is your shampoo sulphate-free?
Yes, we use Sodium Cocoyl Isethionate instead of SLS or SLES. Sodium Cocoyl Isethionate is derived from coconuts and is known to be a great, gentle sulphate-free alternative.
does this do everything for my hair (help with damage, shine, health etc)?
Our shampoo contains a clever blend of superfood actives (avocado, mango and cranberry oil) that help restore damaged hair, soothe and nourish scalps and add shine to hair.
Usage questions
how do I use a shampoo bar?
Rub the bar within wet hands to create a lovely lather then add the bubbles to your wet hair. Keep adding more until you’re happy with the amount then work it through your hair. Rinse with warm water. You can lather the bar directly on wet hair if you prefer but don’t rub too vigorously or you may cause tangles. If you’re not seeing bubbles - keep wetting your hair and the bar, the bubbles will come we promise!
is smol shampoo suitable for all hair types?
Yes, smol shampoo has been designed and formulated to work on all hair types. We have carefully selected ingredients that nourish as they cleanse. No harsh chemicals that strip hair clean here. It has been tested by the smol team with a variety of hair types… all to great success!
can I use smol shampoo on dyed hair?
Sulphates in shampoo can cause hair colour to fade, smol shampoo is sulphate-free so will not impact on coloured hair. It also contains a blend of superfood actives (avocado, mango and cranberry oil) which help to restore damaged hair.
how long will each smol shampoo bar last?
Our humble little bar is equivalent to TWO 250ml bottles of shampoo, meaning it will last twice as long as your standard bottle. Each bar contains on average 50-60 washes. Your smol shampoo subscription will deliver a new box of two bars every two months, but you are in control; skip, pause or change a delivery date whenever you like!
how do I store my shampoo bar so it doesn’t go soft?
Bars should always be allowed to drain and stay dry between washes. We recommend our soap magnets for an easy way to store smol bars.
Soap Magnets
Product questions
how do I use smol soap magnets?
Start by attaching your suction cup magnet to your chosen flat, non-porous surface. Soften the back of your soap bar with a wet cloth then press in the claw button. Leave the bar to harden, then stick the bar on your wall magnet. When your soap bar is all used up - move the claw button into your next new bar and away you go again!
my soap magnet isn’t sticking to the surface I want it on!
In order for the suction cup to stick to a surface, it must create a seal. The vacuum then "pulls" the suction cup onto the surface. If the surface has a texture or has slight pores, air will slowly enter the suction cup, preventing it from holding. Suction cups unfortunately do NOT adhere to natural stone, e.g. non-enamelled natural stone washbasins, natural stone tiles, marble and mineral cast washbasins. Marble and mineral cast feel smooth, but have a slight roughness that allows air to pass through.
the soap button falls out of my smol bar.
If the soap bar is very hard, it may be difficult to press the claw button deep enough into the soap. Try softening the bar for an hour on a wet sponge. When 2-3 mm of the soap layer is softened, press the claw button into the bar until it is level with the soap surface. You can also rub the softened soap around the claw button to fix it in place. Allow the soap to dry. Make sure the soap also dries between washes and does not stay in extremely humid conditions for a prolonged amount of time.
are the claw bits dangerous?
If used correctly you should not have any safety concerns about the claw button. However, please keep away from small children.
what are the magnets made from?
Our soap buttons are made from stainless steel; 100% safe against rust. The metal does not use coatings that wear off and the steel itself is resistant to water and soap. We also use a silicon protector on the magnet so it never gets wet. And in case you are interested, our magnets are made in the EU (not China).
Usage questions
Toothpaste
Product questions
what makes smol toothpaste different?
We’ve worked hard to create a toothpaste which is great for you and better for the planet. For starters it’s free from palm oil, GMO, SLS and gluten plus there’s no artificial dyes or preservatives; so it’s super suitable for sensitive mouths! Of course, it’s vegan and Leaping Bunny certified cruelty free. Then there’s the tube… it’s infinitely recyclable aluminium, which won’t end up in landfill like most big brand tubes. Our cap is also made from a highly recyclable form of plastic. You’ll be hard pressed to find that on the supermarket shelves.
what does smol toothpaste taste like?
Natural mint oil gives a balanced blend of peppermint and the lightest touch of orange citrus, creates a lovely long lasting freshness.
does smol toothpaste contain fluoride?
Yes, our toothpaste contains dentist recommended 1,450ppm of fluoride.
what ingredients are in smol toothpaste?
Glycerin, Aqua, Hydrated Silica, Aroma, Cellulose Gum, Cocamidopropyl Betaine, Sodium Fluoride, Sodium Saccharin, Sodium Chloride, Tocopheryl Acetate, Limonene.
why is the toothpaste clear?
We don’t use any unnecessary ingredients, only the ones you need for a clean, healthy mouth. That means no unnecessary dyes or "marketing gubbins" (and no blue stripes!).
why is there less foam?
We use a gentle alternative to foaming SLS, derived from coconuts. It’s just as effective but is suitable for even sensitive gums and is palm oil free.
does smol toothpaste prevent/reduce cavities?
Yes, we use dentist recommended fluoride, a clinically proven anti-cavity ingredient. Our toothpaste also helps to scrub away plaque, so that it does not form into tartar. Tartar can make it difficult to brush and floss like you should, leading to cavities and tooth decay.
does it whiten teeth?
smol toothpaste helps whiten teeth naturally thanks to its abrasive ingredients that scrub away dirt and plaque.
Usage questions
how often should I use my smol toothpaste?
We recommend brushing your teeth twice a day.
is smol toothpaste suitable for sensitive teeth and gums?
Yes, our toothpaste is formulated to be gentle on sensitive teeth and gums.
is smol toothpaste safe for children?
smol toothpaste is not suitable for use by children under the age of 7.
how do I recycle my smol toothpaste tube?
Squeeze out as much toothpaste as possible. (There’s no need to totally clean out the tube). Remove the lid and recycle it separately - it is 100% recyclable.
Bamboo Toothbrushes
Product questions
how many brushes are in each pack?
Each pack contains 6 individually wrapped and colour coded brushes, so you always know which is yours.
what are the bristles on the smol toothbrushes like?
smol toothbrushes have soft/medium bristles which are gentle on teeth and gums. They are made of BPA free, food grade nylon derived from castor oil.
why are your bristles made out of nylon?
Most toothbrush bristles on the market today are made from nylon. It’s the most effective material to clean teeth and gums without causing damage. There are more natural bristle alternatives that use pig or badger hair… erm, no thank you. Our bristles are made using renewable castor oil - unlike many big brand brushes that nylon made using petrochemicals.
where are smol toothbrushes made?
Our brushes are made in China, where our sustainably sourced bamboo is actually grown.
do the toothbrushes go mouldy?
No, our toothbrushes are designed to prevent this happening. Always rinse them after use and dry in an open-air holder. Don’t leave them sitting in water and replace your brush every 2 months.
Usage questions
how do I use smol toothbrushes?
Rinse after use and dry in an open-air holder. Replace your brush every 2 months (as recommended by dentists).
are smol toothbrushes suitable for children?
smol toothbrushes are adult sized but suitable for most children aged 10 and over.
how long should I use my toothbrush for?
Replace your brush every 2 months (as recommended by dentists).
can I recycle smol bamboo toothbrushes?
When you’re done: reuse old brushes around the home, to clean grout, shine shoes, scrub keyboards etc and when they can clean no more, add the bamboo handle to your compost. To dispose of a brush, snap off the bristle head for the general waste bin; the bamboo handle can be home-composted. The bristles are made from plants but are unsuitable for home or industrial composting. If you’d like to recycle the bristles, use pliers to carefully pull them out, before adding them to your plastic recycling (some people pop them inside a plastic bottle).
why do dentists often recommend electric toothbrushes and not bamboo ones?
Electric toothbrushes are effective at cleaning teeth, however they are not a sustainable option. It is extremely difficult to recycle an electric toothbrush once it no longer works, and electrical goods have a large carbon footprint because of the electricity needed to charge them. The important thing for oral health is to brush for two minutes, twice a day, with a fluoride toothpaste.
Anti-perspirant
Product questions
what makes smol anti-perspirant deodorant different?
smol anti-perspirant deodorant is the UK’s first 100% plastic-free anti-perspirant that stops sweat and odour for up to 24hrs! We’ve worked really hard on our bespoke packaging solution which limonene recycles easily and biodegrades quickly. There’s no need for expensive, fiddly refill systems you may never use again. smol deodorant is simply something you can count on. Our formulation is Leaping Bunny certified cruelty free, vegan and contains RSPO palm oil.
is this deodorant an anti-perspirant too?
Yes, our deodorant contains aluminium salts and is proven to be an effective anti-perspirant for up to 24 hours of use.
what ingredients are in smol anti-perspirant deodorant?
Ethylhexyl Palmitate, Aluminum Chlorohydrate, Helianthus Annuus Seed Cera, Zea Mays (Corn), Starch, Silica, Parfum (Fragrance), Geraniol, Citronellol, Limonene.
does smol deodorant contain palm oil?
Yes, smol deodorant contains RSPO certified sustainably sourced palm oil.
is aluminium safe to use? Does aluminium in anti-perspirants cause cancer?
Multiple studies have shown that it is safe to use aluminium in anti-perspirants. No studies have shown a link between aluminium in anti-perspirants and cancer.
where is smol anti-perspirant deodorant made?
We make our deodorant in the UK.
will the antiperspirant stick leave white marks?
Our antiperspirant deodorant is a solid stick composed of many natural ingredients. It's important to make sure it is properly rubbed in after application and allowed to dry. This is the best way to avoid transfer onto clothes. If some does transfer, just pop it in the wash, and for large areas of transfer add a little stain gel before washing.
will I experience a "transition period" when using this deodorant?
Our anti-perspirant deodorant contains aluminium, exactly the same as other mainstream anti-perspirant deodorants, we therefore do not expect you to have any form of transition period switching between products.
Usage questions
how do I use smol anti-perspirant deodorant?
Remove the lid then push up the inner stick from the base of the tube (holding it in place with your finger or thumb). Swipe a few times under each arm for maximum effectiveness. Replace lid after use. Our cardboard tubes are made to last for the time they are needed, not 1000s of years like plastic, so it’s best to keep them in a cool, dry place.
is smol deodorant suitable for sensitive skin?
Yes, smol deodorant has been dermatologically tested and is suitable for all skin including sensitive skin.
how long does it keep you feeling fresh?
smol deodorant has been proven to provide effective odour control for up to 24 hours.
can the deodorant be used by men and women?
Yes, our formulation and fragrance is made for everyone.
how long does smol deodorant last?
Our deodorant stick should last around 1 month.
does smol deodorant have an expiry date?
smol deodorant should be used within 12 months from opening.
can it go in hand luggage?
Yes, smol deodorant is a solid product and perfect for taking on holiday without taking up room in your liquids bag.
can it melt if it gets hot?
smol deodorant will melt in very hot conditions, so we recommend storing your deodorant in a cool, dry spot.
smol+plus
what is smol+plus?
smol+ is a FREE service that groups your next few orders together and sends them out as one. You’ll enjoy next day DPD delivery that’s fully tracked, fewer deliveries to cut carbon and FREE postage. We’ll recalculate your future deliveries so you don’t have too many or not enough products at one time. It’s simply one delivery that lasts you longer, at no extra cost and with no obligation to smol+ next time if you’d rather not.
is there a charge for using smol+plus?
No, smol+ is a free service that simply groups together your upcoming orders and puts them all in one box, for one FREE delivery. Just pay for your products. Nothing more.
is there a minimum amount I have to spend?
Your order will qualify for smol+ once your total reaches £20.
is this a monthly service?
smol+ is not necessarily a monthly service because it is unique to your own personal order schedule. You will be emailed at varying intervals to ask if you would like to smol+ your next order. Some customers who have very frequent orders might find they are offered smol+ every couple of weeks, whereas others might only be contacted once every few months. Customers can choose to smol+ their order, or stick with individual deliveries.
can I add extra items to my delivery?
Absolutely. There are 5 box sizes with the largest being 370 x 275 x 375 mm with max weight of 10kg. You can add as many extras as you can fit in the box (or none at all… it’s all down to you).
is there a limit on how much I can get sent in one go?
We have 5 box sizes with the largest being 370 x 275 x 375 mm with max weight of 10kg. Filling the biggest of these requires around 30 laundry packs.
is the delivery tracked?
Yes, your delivery will be fully tracked via DPD. On the morning of delivery you will receive a text and/or email with a one hour delivery time slot. Clicking the link within the text/email will show you the driver's progress on a map as the courier makes their way to your delivery address. DPD’s Follow My Parcel app will also tell you when the driver is 15 minutes away and allows you to reschedule your delivery or have your parcel delivered to a neighbour.
which courier will deliver my smol+plus parcel?
smol+ deliveries are fulfilled by DPD couriers. This is a fully trackable service with carbon offset.
is the delivery carbon offset?
DPD is committed to ensuring every delivery is carbon neutral. This is achieved by measuring all CO2 emissions, striving to reduce them, and offsetting any remaining emissions.
where will the courier leave my parcel?
DPD will leave your parcel at your doorstep or designated safe place. Whilst the delivery is on its way to you there are also various options available via the Follow My Parcel app such as delivering to a neighbour.
how can I track my parcel?
On the morning of delivery you will receive a text and/or email with a one hour delivery time slot. Clicking the link within the text/email will show you the driver's progress on a map as the courier makes their way to your delivery address.
if I smol+plus my order will all my future smol orders become smol+plus deliveries?
No. smol+ is something you select each time you would like to. We’ll email you a few days before your next smol order to see if you’d like to use our free smol+ service that groups your next few orders up together into one box. Future order dates would then be recalculated and when the next order date approaches, we’ll email to see if you want to opt for a smol+ once again. If not, you don’t need to do anything. Your orders will continue as they always have done in the past.
will the delivery fit through my letterbox?
Because we are grouping several of your orders together into one box your smol+ delivery will no longer fit through your letterbox.
do I need to be at home to sign for the delivery?
No. DPD will not need a signature.
what are the different delivery options?
Subscription orders over £20 (for example, if you want to group several upcoming single orders forward into one dispatch) qualifies for DPD next day fully tracked delivery. Orders such as these placed before midday Mon - Fri will be delivered via DPD on the next working day. Orders placed after midday will dispatch the next working day and deliver the working day after that. Orders that total less than £20 will dispatch either as a standard large letter via Royal Mail second class (if they are letterbox-sized) or with Yodel 48 hour courier delivery if the packs are larger.
Hand sanitiser
Product questions
what is smol hand sanitiser made from?
Ethanol (70%), Aloe Barbadensis Leaf, Water, Carbomer, Triethanolamine, Citric Acid
is the sanitiser effective?
Yes. Sanitiser needs over 60% alcohol to be effective. smol sanitiser is 70% plant-based alcohol and kills 99.9% bacteria and microbes
has smol sanitiser been tested?
Yes. Independent volunteers helped us to test our sanitiser on a variety of different skin types. We comply with all UK and European requirements (including EN1500 and EN1276 testing)
is smol tested on animals?
No. smol never tests any products on animals and neither do our suppliers.
is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require testing on animals.
does smol contain any ingredients which are animal derived?
No. smol doesn't contain any ingredients derived from animals. smol sanitiser is vegan and cruelty free. All smol products carry Leaping Bunny accreditation.
is smol safe?
Yes, smol is totally safe. Please follow usage instructions and we recommend the sanitiser is stored out of reach of children.
does the sanitiser contain any allergens?
No.
does the sanitiser contain any harsh chemicals?
No. Our sanitiser has been made from plant based alcohol and organic aloe vera.
what is the fragrance?
The fragrance in our sanitiser is very mild, derived from organic aloe vera.
where is smol hand sanitiser made?
Our sanitiser is made in the UK.
how much is in a bottle?
The large bottle contains 475ml of hand sanitiser.
what is the packaging made from?
The large bottle is PET (35% recycled) and is 100% recyclable or returnable for refill. The small bottle-for-life is aluminium, refillable and reusable.
can I return my empty bottles?
The large bottle can be recycled or rinsed and returned to smol for refill. For every 4 empties returned (all bottles, not just hand sanitiser) we donate 24 laundry capsules to The Hygiene Bank who provide home and personal care products to people in need around the UK. If you would like to return your bottle(s), the address is smol, PO Box 632, TN9 9QL.
why does the pack carry a fire symbol?
Hand sanitiser contains alcohol which is flammable. The product should be kept away from flames, heat, sparks and hot surfaces.
Usage questions
how do I use the product?
Apply to dry hands and spread evenly over fingers, palms and backs of hands. Allow 30 seconds for the aloe vera to be absorbed.
how much should I use, and how often?
Our hand sanitiser can be used as often as you like. It is recommended to use a hand sanitiser or to wash hands thoroughly before and after contact with others and in moving from inside / outside the home.
how should I store the hand sanitiser?
Store smol hand sanitiser out of reach of children, ideally upright, in a cool place and away from heat.
is it safe to use with children?
Yes. smol sanitiser can be used by anyone in the family.
is the sanitiser suitable for sensitive skin?
Absolutely, our sanitiser is suitable for all skin types (although should not be used on irritated skin or open cuts).
Stain gel
Product questions
what is smol stain gel made from?
Our stain gel is bleach-free and made from: sodium dodecylbensenesulfonate, sodium laureth suphate, alcohol, C10 Pareth-3, C12-18 Pareth-7, octylisothiazolinone
is smol stain gel tested on animals?
No. smol never test any of our products on animals and neither do our manufacturers.
is smol sold in any countries that require animal testing?
No. smol is not sold in any countries that require animal testing.
have you tested smol stain gel?
Most definitely. smol stain gel has been tested on over 20 real-life stains in real-life homes by real-life smol customers and found to perform better than, or equal to the leading brands.
is smol stain gel safe?
Yes, our stain gel is totally safe however we recommend you avoid leaving the product on skin or any contact with eyes. Always store out of reach of children. For further details please see the bottle neck tag.
is smol suitable for sensitive skin?
smol stain gel contains ingredients which may cause allergic reactions for a very small number of people. If you are worried, please test first on selected garments.
where is smol stain gel made?
Our products are manufactured in the EU to the highest quality standards with cruelty free accreditation (Leaping Bunny) from Cruelty Free International.
how long will the stain gel last?
each pack contains 2 x 500ml bottles of concentrated bleach free stain removal, to last approximately 6 months.
does smol stain gel contain a bleaching agent?
No, smol stain gel is bleach free; lifting and removing stubborn stains using powerful enzymes instead of bleaching over them.
Usage questions
how do I best use smol stain gel?
For best results we recommend that you treat stains as soon as possible. For spot treatment, wet the stain and apply smol stain gel directly to it. Leave to act for a minute then wash as normal, always following garment instructions. Don't let the stain gel dry on the fabric. For stubborn stains, we suggest gently rubbing the stain gel into the fabric. For an all-over laundry-lift, add smol stain gel to your washing machine drawer (use the liquid detergent section). We recommend 5/6 pumps for an average wash.
can i add stain gel directly into the washing machine?
No. If you want an all over laundry-lift, add 5 or 6 pumps of smol stain gel into the detergent compartment of the washing machine.
can I use smol fabric conditioner, laundry detergent and stain gel at the same time?
Absolutely. You can either pre-treat stains and wash clothes as normal, or if you are looking for an all-over laundry lift, add smol stain gel straight to the laundry detergent drawer of your machine. Your smol laundry capsules go directly in the machine's drum underneath the clothes, and fabric conditioner in the relevant drawer.
how do I return used stain gel bottles?
Once empty, please rinse your bottle thoroughly and return to us for reuse. Pop the cap on any empties and return them to: smol, PO Box 632, TN9 9QL. We donate 24 laundry capsules to charity for every 4 bottles returned to us by customers. (Feel free to return fabric conditioner and stain gel bottles together).
can I use smol stain gel if I use non-bio laundry detergent?
Yes. However, if you have an allergy to enzymes, we recommend to test first on a small selected area of clothing.
can I use smol stain gel as a whitener?
Our stain gel will work hard to lift stains and remove dirt from clothing, including whites, making them look instantly cleaner and fresher. However, smol stain gel does not contain optical brighteners and so alone it will not make whites appear brighter. For best whitening results, use smol stain gel in combination with our laundry capsules.
can I return the 100% recycled plastic bottle for stain gel?
Yes! We encourage you to return empty bottles with our FREE rinse & return scheme. Once you have at least 4 empty bottles, rinse them out, screw the caps back on and pack them up in a box. You can head over to our ‘returns portal’ to register your return and download your FREE returns label. Then simply take your package to your nearest Collect+ collection point and your bottles will make their way to us. Once we receive your bottles back, we will clean them ready to be refilled and reused.
smol is cruelty-free
is smol cruelty-free?
smol believes that beauty and household products should be cruelty-free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty-free standards over and above legal requirements. All of our own brand cosmetic and personal care products, and household and cleaning products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty-free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited. For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org
Accessories
What are your scrubbers made from?
Our home-compostable, plant-based and biodegradable scrubbers are 100% plastic-free. They are made from loofah. Our loofah are sourced from FSC sources (i.e. from responsibly and sustainably managed forests).
What are your sponges made from?
Our home-compostable, plant-based and biodegradable sponges are 100% plastic-free. They are made from cellulose sponge (wood pulp). Our cellulose are ALL sourced from FSC sources (i.e. from responsibly and sustainably managed forests).
What are your compostable cloths made from?
Our home-compostable, plant-based and biodegradable cloths are 100% plastic-free. They are made from 70% cellulose and 30% waste cotton.
What is loofah?
A loofah (or sometimes spelt luffa) is a genus of tropical and subtropical vines in the cucumber family. The loofah is the cucumber bit which when ripe is very fibrous. It’s then harvested and the fibres are used to make cloth or sections are cut to create loofah sponges that people use in the shower.
What is cellulose made from?
The process of manufacturing cellulose sponges begins with large stiff sheets of cellulose which comes from wood pulp.
How do I use the sponge scrubbers?
Our scrubber is perfect for cleaning pans or dried food on plates and cutlery. Our sponge is perfect for everything else! When the sponge or scrubber is dirty wash as desired in the dishwasher or washing machine (30/40°C) and let them dry between uses
How do I use the compostable cloths?
Use our cloths for washing up, wiping down surfaces or cleaning glass and mirrors with the help of our smol sprays. Pop in the dishwasher or washing machine (30/40°C) for a thorough clean before re-using. It's best to let cloths dry between uses.
How many sponges or cloths are in each pack?
Our sponge scrubbers are packed in boxes of five; 2 loofah scrubbers and 3 pink cellulose sponges. We'll send you a fresh pack every 2 months. Our compostable cloths are delivered in a pack of 6. We'll send you a new pack every 3 months. Remember it's very easy to adjust or push back delivery dates via your customer account. Just login and go to "manage smol plan" to make changes.
Why are my sponges wet?
When the sponges arrive they will be slightly damp and smell of the ocean, this is because they are treated with a salt solution to keep them fresh and spongy in storage. This does not affect the sponge in any way, soak the sponge on first use and then you're ready to start washing!
How long will the sponges last?
Each sponge or scrubber will last approximately 4 weeks, depending on the way it is used. The loofah will get softer over time and may shed. (Unlike plastic or metal scourers these fibres do not cause any damage or risk to waterways or aquatic life they are entirely natural)
Can the sponges or scrubbers be washed?
You can sterilise them by soaking for a few minutes in boiled water, microwave heating damp sponges or pop in the dishwasher with a drying cycle.
Do the sponge scrubbers contain micro plastics or nano particles of plastic?
No
Are the sponge scrubbers harmful to the environment?
Toxin-free and not harmful to humans, animals or ecosystems
Are the sponge scrubbers made from non-renewable resources?
No, materials are 100% renewable
Where are the sponge scrubbers made?
Designed, packed and sent from the UK, made in trusted factories in Asia and Europe. We only use shipping for suppliers from Asia (no air freight).
How do I dispose of my smol sponges and cloths?
When your sponge, scrubber or cloth is past its best, simply pop in your compost or add to your rubbish. The sponge, scrubber and cloth will harmlessly biodegrade. No more landfill. No need to remove the cotton label, it will also compost (ink is natural).
How long do they take to biodegrade?
12 weeks
Are the sponges and scrubbers recyclable?
Best to home compost or place in rubbish as they will naturally decompose (and so no, it won’t be recycled).
How do these scrubbers compare to Brillo pads?
Our sponge and scrubbers are designed to be used on any surface, whilst Brillo pads may be too abrasive for some surfaces e.g. aluminium. Brillo pads and other scourers will also shed small threads of plastic or metal into the waterways during use, whereas smol sponge scrubbers will only shed any tiny natural fibres that are entirely biodegradable and compostable, so causing absolutely no risk of damage to waterways or aquatic life
what are your storage caddies made from?
smol caddies are made from 100% metal, the same material used to make cans. The storage caddy should last a lifetime but if need be, it is 100% recyclable.
is the smol storage caddy recyclable?
Yes! It is made from metal and built to last a lifetime. However, if need be, it is 100% recyclable.
how should I use my caddies and laundry capsules / dishwasher tablets?
Store the caddy in a cool, dry place away from water. Metal can rust if kept in wet conditions, always wipe away any water on the surface of the caddy. Each caddy should store 1 - 1.5 packs of smol capsules or tablets. Avoid putting wet or damp hands inside your storage container. Don’t press, force down or overfill with capsules / tablets inside the caddy.
is the smol caddy child-impeding?
No. smol storage caddies do NOT have a child lock and are not child-impeding. The caddy should be stored well out of reach of young children.
what are your dishbrushes made from?
Our handles are made from FSC certified beech wood and the bristles are made from a Mexican plant fibre called Tampico.
what do your dishbrushes cost?
Our starter pack costs £10 for the handle and 3 heads. Our refill pack of 4 brush heads also costs £10. Both have free delivery.
are your dishbrushes biodegradable?
Our brush handles are made from wood and are yours to keep whilst you replace your brush head but as with all wood, it will eventually decompose. Our brush heads are also made from wood and tampico plant fibres which will biodegrade given time.
how should I use my dishbrush?
Scrub with your usual washing up liquid either by adding direct onto the bristles, or squirting some detergent in the sink under running water to create bubbles.
how should I store my dishbrush?
After use, rinse and allow your brush to air dry.
how do I replace the head on my dishbrush?
Remove the old brush from its metal cradle then slot your new one in its place. Add the old brush head to your home compost ensuring any metal parts are removed.
how long does a brush head last?
It’s mostly recommended to replace washing up brush heads every 2 months or so but you’ll find each replaceable head has many more months of extra life to live… use it for your shoe polish, cleaning outdoor furniture, scrubbing bathroom tiles etc; and once it’s really at the end of its useful life… just pop it in your compost where it can harmlessly biodegrade.
how many brush heads come in the starter pack?
There are 3 brush heads in the starter pack, one is pre-attached, and 2 are separate.
how many brush heads come in the refill pack?
There are 4 brush heads in every refill pack.
How do I change my next delivery date?
Simply login to your customer account and select the "manage smol plan" section. Choose the smol plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.
Packaging
Laundry/dishwash
what is your packaging made from?
Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.
is your packaging recyclable?
Yes, it is 100% recyclable.
what is the film of the smol laundry capsule and dishwash tablet made out of?
The film is made out of polyvinyl alcohol (not plastic). Both the laundry capsule and dishwash tablet are 100% water soluble and biodegradable.
does the capsule or tablet result in plastic getting into our oceans?
No the laundry capsule and dishwash tablet are both 100% water soluble and biodegradable.
is the packaging child-safe?
smol laundry packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.
where should i store my smol packs?
smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 4ºC. Always securely re-lock your smol pack and store safely out of reach of children.
will my dog chew through the packaging when it is posted?
smol laundry packs are designed to make them difficult for animals to get into, however if your pet normally chews the post we recommend we do not deliver to your home. We could perhaps deliver instead to a friendly neighbour or your work address?
Fabcon
what are your outer boxes made from?
Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.
What are your bottles made from?
Our bottles are made from 100% recycled waste plastic, which is why they are a beautiful shade of grey. Once used they can be returned to use for reuse or recycled. They are 100% recyclable.
is your packaging recyclable?
Yes, all our fabric conditioner packaging is 100% recyclable.
where should i store my smol packs?
smol fabric conditioner bottles are designed to be compact and easily stored. Keep your bottles in a cool dry place away from direct sunlight and not below 4ºC. Always ensure your smol bottles are stored safely out of reach of children.
How does the bottle return scheme work?
We encourage you to return empty bottles with our FREE rinse & return scheme. Once you have at least 4 empty bottles, rinse them out, screw the caps back on and pack them up in a box. You can head over to our ‘returns portal’ to register your return and download your FREE returns label. Then simply take your package to your nearest Collect+ collection point and your bottles will make their way to us. Once we receive your bottles back, we will clean them ready to be refilled and reused.
Surface sprays
what are your outer boxes made from?
Our outer boxes and our refill boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests.
what are your bottles made from?
Our bottles are made using recycled waste plastic, which is why they are a little less clear than some other bottles which are made from virgin plastic. They are bottles for life and so are durable for life however if you should need to dispose of them they are 100% recyclable.
what is the tablet sachet packaging made from?
Our sachets are made from sustainable plant based sources and are 100% compostable.
Is your packaging recyclable?
Yes, our outer boxes, bottles and sachets are 100% recyclable
is the refill packaging child-safe?
smol packs are specially designed to be child-impeding. Make sure packaging is always re-locked after each use and store safely out of reach of children.
order process
How does the bio, non-bio, fragrance-free and dishwash product trial work?
Once requested, we will deliver your first trial pack of 9 capsules or tablets and 14 days later your first main pack will process. You will then move onto your own bespoke delivery schedule.
How much does the trial pack cost?
We offer the trials for free for new customers. Just cover the £1 postage for laundry and dishwash trials, and £2 postage for multi purpose spray trial.
How much do smol products cost?
24 pack smol bio capsules £5.80, 24 pack smol non bio capsules £5.80, 24 pack smol fragrance-free capsules £5.80, 30 pack smol dishwasher tablets £6.30, smol fabric conditioner starter/refill set £11, smol surface sprays tablet refill pack £6.60 (subscription), or £8.60 (one-off purchase). smol washing up liquid £8 (4 x 500ml bottles) smol stain gel set £12
How often do you deliver?
We deliver according to your own unique delivery schedule which is calculated and confirmed when you checkout.
Where can I see my previous or upcoming orders?
You will receive a customer account and login details once you have signed up to smol. Once logged into your account you can click on manage smol plan then select your deliveries and to view all upcoming orders or order history to view previous orders.
When is my next delivery?
Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.
What if I forget my login details?
All order confirmation emails contain a link to your login page where you can use the forgot your password? link. Or alternatively, head to smolproducts.com/account and select the forgot your password? link.
Can I change my regular delivery frequency?
Yes. Login to your customer account and select the manage smol plan . Choose the plan you need to edit and select delivery schedule . Enter the new frequency you would prefer. Remember to select save to confirm your changes.
Can I skip my next delivery?
Yes. Login to your customer account and select manage smol plan . Choose the your deliveries option and select skip on the upcoming next delivery. You can also unskip if you would like.
Can I change my next order date?
Yes. Login to your customer account and select manage smol plan . Choose the plan you need to edit and select next charge date . Enter the new charge date that you would prefer. Remember to select save to confirm your changes.
Is there a deadline for changing a scheduled delivery?
Orders must be amended, skipped or cancelled via your account a minimum of 24 hours before they are due to process.
Can I change my delivery address?
Login to your customer account and select manage smol plan . Click on your delivery address to edit it. Remember to select save to confirm your changes.
Can I change my email address?
Login to your account and select manage smol plan . Select the your details section where you can edit your email address. Remember to select save to confirm your changes.
Can i cancel my smol plan before it begins (during a trial period)?
You are free to cancel at any time, we only ask that you have at least tried your smol trial first. To cancel whilst in the trial period please contact help@smolproducts.com with your name, address and reason for cancellation (we appreciate the feedback).
How do I cancel my smol plan online?
You can cancel your smol plan within the your smol products section of your customer account. We will be really sorry to see you go :(
Can I order more than one product?
Yes, you can order more than one smol product and you are also able to select more than one type of free trial.
What if my delivery falls on a public holiday?
For Christmas, New Year and Easter we will email you beforehand to let you know this is the case. You can then amend your dispatch date if you wish. For all other holidays your order will be dispatched on the next working day.
My delivery hasn’t arrived. What should I do?
Please contact us on help@smolproducts.com
Can I buy smol online without having a smol plan?
You can purchase smol laundry capsules and dishwasher tablets via amazon.co.uk without having a smol plan.
What is your returns policy?
We offer a money-back guarantee should you not like smol. Full details can be found in our terms of service. Simply get in touch via help@smolproducts.com
Our returns address is smol, PO Box 632, Tonbridge TN9 9QL.
Can I set up a smol plan as a gift?
Yes. Simply supply details of whom you wish to gift to within the delivery address section upon registration.
Do you charge for delivery?
No. Delivery is free.
Where do smol deliver to?
We deliver throughout The Netherlands, Germany and the UK (including the Highlands & Islands, Isle of Man, Scilly Isles and Channel Islands). We also deliver to PO Boxes in the UK.
Do I need to be present for delivery?
smol main packs of laundry, dishwash and spray refill packs are designed to be posted through a standard letterbox. All other smol products will deliver as parcels via courier or Royal Mail.
Why isn’t my postcode accepted?
Please check we deliver to your country and if entering a UK postcode be sure to insert a space between the 2 sections for example TN9 9QL.
What if I don’t have a letterbox?
Your order will be left wherever your post is normally put. If you are not confident this is a safe place please provide us with an alternative postal address.
I am having trouble logging in to my customer account?
Please contact us on help@smolproducts.com
Payment
What forms of payment do you accept?
We accept debit and credit cards; Visa, Mastercard and American Express. We are not able to accept PayPal, Apple Pay or prepaid cards at this time.
Are there membership fees or cancellation fees?
No.
How can i update my payment details if I have a new card or my card expired?
Login to your customer account and select manage smol plan . Select the your details section where you can edit your payment card. Remember to select save to confirm your changes.
I see Stripe in my bank statement – what is that?
Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter smol should appear on the statement instead.
I am purchasing from outside the UK. Why is my card being declined?
If you have a UK account please ensure your delivery address is a UK one. If you are wanting delivery to Germany or The Netherlands please create an account on the correct website for these countries. Any questions please email help@smolproducts.com
Do you charge for delivery?
No. Delivery is free ongoing.
does the smol plan price include VAT?
Yes. The smol price is inclusive of VAT.
Why has my payment failed?
Check your payment details are entered correctly and the registered address for your card matches the one entered on the system. Any further problems please get in touch at help@smolproducts.com
Where can I check previous payments?
Login to your customer account and select order history to review all past payments.
Will I be refunded if I return an unwanted order?
Yes. As long as the package is unopened and undamaged. We will process your refund upon safe receipt.
Other
Can I buy smol in the shops?
smol bio and non-bio laundry capsules are available in selected Sainsbury's stores.
Coronavirus (COVID-19)
Can I review or rate smol?
You will be sent a request from our independent product review partner, feefo . You can change your review or rating at any time by following the feedback link once more. If you have any problems please contact us at help@smolproducts.com.
Coronavirus (COVID-19)
I’m not getting any emails from smol?
Please check the junk or spam folders in your email account. If you still have no luck please contact us at help@smolproducts.com.
Coronavirus (COVID-19)
How do I contact you?
Contact us at any time by emailing help@smolproducts.com.
Coronavirus (COVID-19)
Have you received a telephone call from us?
We would only ever call you from our company number 01252 942 440 and we will never ask you for bank details or your card number.
Coronavirus (COVID-19)
Do you have any sustainability tips?
For tips on saving water, energy, carbon emissions and money click here